Talent.com
NOC Operations Administrator I
NOC Operations Administrator IQNX Software Systems • Waterloo, Ontario
NOC Operations Administrator I

NOC Operations Administrator I

QNX Software Systems • Waterloo, Ontario
1 day ago
Job type
  • Full-time
Job description

Worker Sub-Type : Regular

Job Description : POSITION SUMMARY

  • Shift-based role in a 24x7x365 facility
  • Monitor BlackBerry Infrastructure and Services
  • Coordinate Incident Response
  • Remediates issues where possible
  • Implement Structured Changes
  • Document Events

KEY RESPONSIBILITIES

  • Monitor the BlackBerry Infrastructure using a variety of tools and react to alerts
  • Log alerts and relate them to an incident or a Change
  • Be aware of resolution targets for all Services
  • Engage relevant Support Teams and work with them as a team until the incident is resolved
  • Be prepared to escalate an issue to Management in order to drive resolution
  • Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
  • Perform maintenance tasks to ensure continuous delivery of BlackBerry Services
  • Act as the first point of contact for partner NOCs
  • Action Customer escalations from Customer Service Operations
  • Actively participate in, and suggest projects to improve the technical or working environment
  • ESSENTIAL SKILLS AND QUALIFICATIONS

  • Post-secondary diploma in Computer Systems, Systems Administration, or a related discipline
  • Relevant experience in an IT Administration or Network Operations setting
  • Experience with Public Cloud, especially Azure and AWS
  • Experience with virtual systems management such as Open Nebula
  • System administration experience with Windows, Linux, Ubuntu
  • Experience with Storage systems (NetApp)
  • Communicate well and a maintain a positive attitude in stressful situations
  • Ability to troubleshoot hardware and software related issues
  • Work well in a team environment
  • Learn and Share Knowledge
  • Work rotating shifts including nights and weekends
  • ADDITIONAL ASSETS

  • Networking knowledge and experience with Carriers
  • Customer Service and Incident Management
  • Experience with Databases (Postgres, MySQL, Oracle, Cassandra, Maria DB)
  • Experience with middleware such as Apache, JBOSS, WebLogic
  • Experience with JIRA
  • Previous knowledge of BlackBerry
  • #LI-NR1

    Scheduled Weekly Hours :

    40

    Compensation Hiring Base Salary Range :

    $65,600.00 - $92,250.00

    Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

    Bonus : Benefits :

    The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

    Disclosure of Position Status :

    This is an active opening. We are seeking to fill this position immediately

    Disclosure of Artificial Intelligence :

    We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

    Create a job alert for this search

    NOC Operations Administrator I • Waterloo, Ontario

    Similar jobs
    Accounting Administrator

    Accounting Administrator

    PIB | Navacord (Programmed Insurance Brokers Inc.) • Elmira, ON, Canada
    Full-time +1
    In 1980, PIB (Programmed Insurance Brokers Inc.Our company's main objective at that time was to provide Group Insurance, Life Insurance and Retirement programs with the focus on retail, manufacturi...Show more
    Last updated: 13 days ago • Promoted
    Senior Systems Administrator

    Senior Systems Administrator

    Targeted Talent • Waterloo, ON, Canada
    Full-time
    Our Client is a national company with offices in Vancouver, Calgary and Kitchener.They are looking for a senior systems administrator to join their team. They provide the latest technologies in digi...Show more
    Last updated: 30+ days ago • Promoted
    Supply Chain Administrator (Maternity Cover - 12 Months)

    Supply Chain Administrator (Maternity Cover - 12 Months)

    IMS • Waterloo, ON, Canada
    Full-time
    Reporting to the Supply Chain Manager, the Supply Chain Administrator is responsible for processing supply-chain tasks in support of business continuity. analytics & metrics that support servic...Show more
    Last updated: 22 days ago • Promoted
    (Remote) Ad Operations Manager

    (Remote) Ad Operations Manager

    Mitre Media • waterloo, ON, ca
    Remote
    Temporary
    Duration : 8 months (with potential extension up to 12 months) Location : Fully remote — open to candidates anywhere in the U.Canada P...Show more
    Last updated: 8 days ago • Promoted
    Technical Lead

    Technical Lead

    Anime Universe • waterloo, ON, ca
    Full-time
    Equity Partner – Location : Remote (Canada) Jurisdiction : Global Minimum commitment : 20 hours per week Reports To : IT lead Overview A Technic...Show more
    Last updated: 6 days ago • Promoted
    Medical Office Administrator

    Medical Office Administrator

    Woolwich Community Health Centre • Saint Jacobs, ON, Canada
    Full-time
    Woolwich Community Health Centre (WCHC) is hiring a Medical Office Administrator for a full time on year contract (0.The Medical Office Administrator team provides support to an inter-disciplinary ...Show more
    Last updated: 19 days ago • Promoted
    Liquidity Operations Analyst (Digital Assets) - waterloo

    Liquidity Operations Analyst (Digital Assets) - waterloo

    Zoot Crypto LLC • waterloo, on, ca
    Full-time
    Zoot Crypto LLC is a digital assets company focused on market infrastructure, data, and operational support across crypto and blockchain-based markets. The company works with digital asset venues, s...Show more
    Last updated: 4 days ago • Promoted
    Customs Clearance Specialist (VEHICLES) - waterloo

    Customs Clearance Specialist (VEHICLES) - waterloo

    BorderBuddy • waterloo, on, ca
    Full-time
    Customs Clearance Specialist (VEHICLES / AUTO) - (100% REMOTE).Burrard St unit 100, Vancouver, BC V7X 1M8, Canada.Compensation : CAD60,000 - CAD80,000 - yearly. Unlike traditional customs brokers who h...Show more
    Last updated: 7 days ago • Promoted
    Project Coordinator / Administrator

    Project Coordinator / Administrator

    New Generation Design Wave • Waterloo, ON, Canada
    Full-time
    New Generation Design Wave (NGDW).Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs.At NGDW, we pri...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations & Client Success (Marketing Agency) - waterloo

    Director of Operations & Client Success (Marketing Agency) - waterloo

    Skinfluence Marketing • waterloo, on, ca
    Full-time
    Skinfluence Marketing is a specialized creative and digital marketing agency serving the medical aesthetics and plastic surgery industry. We partner with leading clinics, surgeons, and aesthetic bra...Show more
    Last updated: 12 days ago • Promoted
    Managed Services Manager

    Managed Services Manager

    Gogh Solutions • waterloo, on, ca
    Full-time
    Gogh Solutions is an IFS Strategic and Channel partner delivering innovative Field Service Management (FSM), Enterprise Asset Management (EAM), and ERP solutions across North America.We help organi...Show more
    Last updated: 3 days ago • Promoted
    Yard Administrator (Supply Chain / Logistics)

    Yard Administrator (Supply Chain / Logistics)

    Penske Truck Leasing • Woodstock, ON, Canada
    Full-time
    Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i. This position supports the Night Shift, Monday to Friday and every other ...Show more
    Last updated: 20 days ago • Promoted
    Service Project Manager II Part-Time - waterloo

    Service Project Manager II Part-Time - waterloo

    Global Impex USA • waterloo, on, ca
    Full-time +1
    M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth...Show more
    Last updated: 30+ days ago • Promoted
    Office Administrator & Receptionist

    Office Administrator & Receptionist

    GolfNorth Properties Inc. • Conestogo, ON, Canada
    Full-time +1
    We're on the hunt for a friendly, organized, and service-driven superstar to join our team as an Office Administrator & Receptionist! In this dynamic dual-role, you'll be the welcoming ...Show more
    Last updated: 2 days ago • Promoted
    VP of Operations

    VP of Operations

    Earthscape Play • Wallenstein, ON, CA
    Full-time +1
    Our mission is to push boundaries and be a leader in the playground industry.What shapes our culture is how deeply people care about their craft whether they're sketching the first concept, enginee...Show more
    Last updated: 20 days ago
    Director of Operations

    Director of Operations

    effektiv people • woodstock, ON, ca
    Full-time
    Position : Director of Operations Company : Produce Express Location : Woodstock, Ontario (On-site) Show more
    Last updated: 8 days ago • Promoted
    Operations Specialist

    Operations Specialist

    Accelerant • waterloo, on, ca
    Full-time
    We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team.This role is critical in ensuring smooth and efficient management of our operational workflo...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Claims Administrator

    Bilingual Claims Administrator

    MSH Americas - Diot-Siaci Group • waterloo, ON, ca
    Full-time
    Join a team where your passion meets purpose! Were not just colleagues – were enthusiasts who genuinely love what we do and make work enjoyable for everyone. About Our Claims Team : < / p&g...Show more
    Last updated: 21 days ago • Promoted