Worker Sub-Type : Regular
Job Description : POSITION SUMMARY
- Shift-based role in a 24x7x365 facility
- Monitor BlackBerry Infrastructure and Services
- Coordinate Incident Response
- Remediates issues where possible
- Implement Structured Changes
- Document Events
KEY RESPONSIBILITIES
Monitor the BlackBerry Infrastructure using a variety of tools and react to alertsLog alerts and relate them to an incident or a ChangeBe aware of resolution targets for all ServicesEngage relevant Support Teams and work with them as a team until the incident is resolvedBe prepared to escalate an issue to Management in order to drive resolutionDocument and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.Perform maintenance tasks to ensure continuous delivery of BlackBerry ServicesAct as the first point of contact for partner NOCsAction Customer escalations from Customer Service OperationsActively participate in, and suggest projects to improve the technical or working environmentESSENTIAL SKILLS AND QUALIFICATIONS
Post-secondary diploma in Computer Systems, Systems Administration, or a related disciplineRelevant experience in an IT Administration or Network Operations settingExperience with Public Cloud, especially Azure and AWSExperience with virtual systems management such as Open NebulaSystem administration experience with Windows, Linux, UbuntuExperience with Storage systems (NetApp)Communicate well and a maintain a positive attitude in stressful situationsAbility to troubleshoot hardware and software related issuesWork well in a team environmentLearn and Share KnowledgeWork rotating shifts including nights and weekendsADDITIONAL ASSETS
Networking knowledge and experience with CarriersCustomer Service and Incident ManagementExperience with Databases (Postgres, MySQL, Oracle, Cassandra, Maria DB)Experience with middleware such as Apache, JBOSS, WebLogicExperience with JIRAPrevious knowledge of BlackBerry#LI-NR1
Scheduled Weekly Hours :
40
Compensation Hiring Base Salary Range :
$65,600.00 - $92,250.00
Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.
Bonus : Benefits :
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.
Disclosure of Position Status :
This is an active opening. We are seeking to fill this position immediately
Disclosure of Artificial Intelligence :
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.