Talent.com
Service Desk Analyst
Service Desk AnalystESW IT • Central Saanich, Capital Regional District, CA
Service Desk Analyst

Service Desk Analyst

ESW IT • Central Saanich, Capital Regional District, CA
9 days ago
Job type
  • Full-time
  • Permanent
Job description

Job Description

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

  • Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
  • Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
  • Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to : Service Desk, Manager.

Position Highlights

  • Service Desk Analyst
  • Location : Victoria, British Columbia
  • Full time, permanent
  • Hours : 9 am – 6pm (After training period)
  • Core Competencies required for this position

  • Client-centered Communication
  • Results-oriented
  • Collaborative Mindset
  • Initiative and Accountability
  • Empathetic Engagement
  • Primary Focus / Job Description

  • Act as the first line of support for all IT-related incidents and service requests via phone, email, and / or ticketing system
  • Accurately log, categorize, and prioritize incoming issues using the service desk tool
  • Troubleshoot and resolve hardware, software, and network issues for end-users
  • Provide support for common enterprise applications (e.g., Microsoft 365, Windows, VPN, remote access tools)
  • Escalate unresolved incidents to appropriate support teams in accordance with SLAs
  • Follow up with users to ensure issues are resolved and satisfaction is achieved
  • Document solutions and contribute to the IT knowledge base and FAQs
  • Assist in onboarding and offboarding processes including user account setup and access permissions
  • Support mobile devices, printers, and other peripheral equipment
  • Adhere to IT service management best practices
  • Additional duties as required to support the business or team
  • Skills and Experience Required

  • Post-secondary education in a computer related discipline such as Computer Engineering Technology Diploma
  • A+, MS100, and other industry certifications are desirable
  • Background in Microsoft based environments with strong desktop skills
  • Strong verbal and written English skills
  • Ability to communicate clearly with clients by phone, in person, and in writing
  • Ability to remain calm and work efficiently in stressful circumstances
  • Ability to work well as part of a team
  • An appropriate combination of education and experience will be considered
  • Working Conditions

  • This role can be physically demanding at times, requiring the carrying, setting up, and servicing of hardware weighing up to 50 pounds, in a variety of office environments
  • The successful candidate must comply with the safety standards of ESW-IT and / or its clients
  • Contacts

  • External clients and vendors
  • ESW Leaders, coworkers, and administrative staff
  • To apply

    To apply, click to apply through Bamboo HR or copy this link into your browser : https : / / eswitbusinessadvisors.bamboohr.com / careers / 249?source=aWQ9Nw%3D%3D

    In your cover letter, kindly include :

  • Salary Expectations
  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.
  • Only applicants eligible to work in Canada will be considered.

    Background checks and other assessments are conditions of employment.

    To view all our job postings, visit our website at http : / / www.eswit.com / careers.html

    #J-18808-Ljbffr

    Create a job alert for this search

    Service Desk Analyst • Central Saanich, Capital Regional District, CA

    Similar jobs
    (Remote) Support Analyst

    (Remote) Support Analyst

    Equest • Victoria, British Columbia, Canada
    Remote
    Full-time
    Join a community where people come first.Systems & Software, a division of Harris, is hiring a Support Analyst to join our collaborative, community-driven team. At Harris, you are not just a number : ...Show more
    Last updated: 5 days ago • Promoted
    Technical Sales Specialist Data Center

    Technical Sales Specialist Data Center

    RM Staffing B.V. • Victoria, BC, CA
    Full-time
    You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...Show more
    Last updated: 30+ days ago
    Customer Service - Remote - 50k-60k / Year

    Customer Service - Remote - 50k-60k / Year

    Spade Recruiting • Victoria, British Columbia
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Benefits Advisor - Work From Home (69k+ per year)

    Benefits Advisor - Work From Home (69k+ per year)

    HMG Careers • North Saanich, British Columbia
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 9 days ago • Promoted
    Remote Benefits Sales Representative (69k+ per year)

    Remote Benefits Sales Representative (69k+ per year)

    HMG Careers • North Saanich, British Columbia
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 9 days ago • Promoted
    Customer Service Associate (Lumber / Building Materials)

    Customer Service Associate (Lumber / Building Materials)

    RONA+ • Victoria, BC, Canada
    Part-time
    At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
    Last updated: 17 days ago • Promoted
    Customer Success Lead

    Customer Success Lead

    Targeted Talent • Victoria, BC, Canada
    Full-time
    The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help ...Show more
    Last updated: 30+ days ago • Promoted
    Field Service Technician - Part Time

    Field Service Technician - Part Time

    OPEX Corporation • Victoria, BC, Canada
    Part-time
    Service Technician Position Summary : .OPEX Corporation is currently looking for a.This position will require the employee to be flexible with their hours. Due to customer demands, the employee may be...Show more
    Last updated: 13 hours ago • Promoted • New!
    Service Manager

    Service Manager

    The Canadian Brewhouse • Victoria, BC, CA
    Full-time
    Quick Apply
    Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group!.We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams live an...Show more
    Last updated: 30+ days ago
    Night Audit

    Night Audit

    Strathcona Hotel • Victoria, BC, Canada
    Full-time
    The Strathcona Hotel, in the heart of beautiful Victoria British Columbia is looking to hire a reliable, mature and energetic individual to join our Front Desk team. Our ideal candidate enjoys worki...Show more
    Last updated: 30+ days ago • Promoted
    ESL Private Tutoring Jobs Brentwood Bay

    ESL Private Tutoring Jobs Brentwood Bay

    Superprof • Brentwood Bay, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting • Victoria, British Columbia
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Algebra Private Tutoring Jobs Brentwood Bay

    Algebra Private Tutoring Jobs Brentwood Bay

    Superprof • Brentwood Bay, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Lead

    Client Services Lead

    Targeted Talent • Victoria, BC, Canada
    Full-time
    The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Manager or Director

    Client Services Manager or Director

    Targeted Talent • Victoria, BC, Canada
    Full-time
    The Client Services Manager / Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or compl...Show more
    Last updated: 30+ days ago • Promoted
    Sales and Customer Service Representative Remote (69k+ per year)

    Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers • Langford, British Columbia
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 9 days ago • Promoted
    Stock Service Overnight Shift

    Stock Service Overnight Shift

    London Drugs Limited • Victoria, BC, Canada
    Full-time
    Youll experience them all at London Drugs.As one of Canadas fastest-growing and most successful drugstore chains, we know what it takes to build a satisfying career. We are seeking innovative, custo...Show more
    Last updated: 30+ days ago • Promoted
    M&A Analyst

    M&A Analyst

    Equest • Victoria, British Columbia, Canada
    Full-time
    Our portfolio is seeking a Mergers & Acquisitions (M&A) Analyst to work closely with senior management in continuing the company's successful M&A activity. Reporting initially to the Director of M&A...Show more
    Last updated: 8 days ago • Promoted