Concierge

OE Toronto Operating Company
Bisha Hotel, Toronto , ON
$20 an hour (estimated)
Full-time

Rising to 44 stories and designed by award winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot.

At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto’s Entertainment District.

Creative souls, welcome home.

Job Specific

  • Greets guests in a warm, friendly, and professional manner
  • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
  • Familiar with local dining, shopping, and entertainment offerings
  • Is completely conversant in all information in the Concierge Fact Book
  • Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
  • Becomes familiar with guest names and acknowledges them by name
  • Serves each guest on a one-to-one basis with utmost courtesy
  • Personalizes all services and anticipates guest requests whenever possible
  • Makes dining, theater, tour, travel, and other arrangements for hotel guests
  • Assists guests with transportation needs
  • Arranges childcare
  • Presents guest orientation sessions for new arrivals
  • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
  • Works closely with in-house vendors to satisfy guest entertainment needs
  • Constantly displays outstanding communication and guest relations skills
  • Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
  • Answers telephone in accordance with Loews Hotels standards
  • Takes a proactive role in providing assistance in the hotel lobby
  • Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
  • Maintains inventory of local maps and brochures
  • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
  • Retrieves guest messages from computer
  • Sets up and disassembles the morning and evening concierge service
  • Conducts Random Guest Survey Calls in accordance with hotel policy
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Ability to work flexible schedule to include weekends and holidays

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants with disabilities at all stages of the selection process upon request.

Please contact Human Resources at 437-800-5957 and a member of our Human Resources team will respond to your request.

5 days ago
Related jobs
OE Toronto Operating Company
Toronto, Ontario
Full-time

Recreational activities, and emergency proceduresFamiliar with local dining, shopping, and entertainment offeringsIs completely conversant in all information in the Concierge Fact BookAnswers..

PLANTA Restaurants
Toronto, Ontario
Full-time

CONCIERGE Reporting to the Restaurant Leader, the Concierge ensures that our guests have a pleasant and.. Complete any additional tasks assigned to the Concierge team such as MyCheck integration or take out..

New!
York University
Ontario, Canada
Part-time

Purpose Under the direction of the Concierge & Facilities Assistant, this position will provide a high level of customer service at the main Schulich School of Business and McEwen Concierge..

Promoted
Conseil scolaire catholique MonAvenir
Ontario, Canada
Part-time +1

CONCIERGE École élémentaire catholique Notre Dame, Hamilton Poste syndiqué permanent à temps partiel (0,375). 12 mois par année CONCOURS 22 C 05 ÉCOLE ÉLÉMENTAIRE CATHOLIQUE NOTRE DAME..

Arctic Wolf
Toronto, Ontario
Full-time

End Cyber Risk. We're looking for a Manager, Concierge Security to be part of making this happen.. About the RoleThe Manager, Concierge Security is responsible for managing the people, processes, and..

Bevertec
Toronto, Ontario
Full-time

Our Residential Concierge team is dedicated to accommodating residents' requests from the ordinary to.. The Residential Concierge is responsible for responding to a variety of residents' requests including..

Four Seasons Hotels and Resorts
Toronto, Ontario
Full-time

Our Residential Concierge team is dedicated to accommodating residents' requests from the ordinary to.. The Residential Concierge is responsible for responding to a variety of residents' requests including..

Adecco
Toronto, Ontario
Part-time

THE TEAM The mission of the Concierge Division is to connect with and delight our clients.. THE OPPORTUNITY Aritzia is growing and our Concierge (customer care) team is growing with it. This is a..

Aritzia
Toronto, Ontario
Full-time +3

THE TEAM The mission of the Concierge Division is to connect with and delight our clients.. As the Concierge Advisor, you will deliver world class sales, solution and service excellence to exceed..

Audi Midtown Toronto
Toronto, Ontario
Full-time