Job Description
Reporting to the Director, Acute General Medicine, the Clinical Quality Consultant plays an integral role supporting Acute Medicine at Osler.
Accountabilities :
- Lead program QI project working groups
- Collaborate with clinical services managers and clinical educators through monthly meetings focusing on designing and implementing program initiatives, creating opportunities for standardization across sites
- Coordinate meetings with multiple stakeholders, including setting meeting objectives
- Develop and communicate project plans and updates to relevant stakeholders, including identifying risks and barriers
- Promote inter-professional, multi-program / service relationships through collaborative extended stakeholder engagement
- Provide just in time training regarding best practice, quality improvement initiatives, processes and standards in collaboration with clinical educators
- Mentors, coaches and encourages team members to participate in meeting quality standards in the provision of excellent care as well as project work
- Continuous quality improvement management
Participate in the identification, reporting and prevention of risks through medical chart audits and quality of care case reviews
Initial investigation, coordination and presentation of quality of care reviews and action plans within Acute General Medicine, offering guidance and support to staff and physicians and overseeing interventions established, education of staff and dissemination of learningsPromote and participate in corporate / organizational quality improvement initiatives through active committees and working group engagement s (i.e. safe medication practices, antimicrobial stewardship, organ and tissue donation, quality lead forum, unit-based councils, and program based quality review committees) representing Acute General Medicine, and incorporating learnings and best practice into program plans or initiativesAnalyze and report trends / themes in patient incidents to identify and lead opportunities for quality improvement initiativesIdentify and pursue opportunities for pilot projects and proposal developmentLead quality and process improvement initiatives, including workflow redesign, LEAN events and leveraging other quality improvement mechanismsEstablish and oversee the scope of work for the program quality councilLiaise with other Osler corporate quality and risk stakeholdersProgram project coordination and managementLead and guide stakeholders through the process of the project development, implementation and evaluation, utilizing a structured framework
Ensure organizational document approval and dissemination of quality improvement initiatives, including policies, procedures and order sets in collaboration with program leadership and clinical education and practiceCollaborate with program leadership, staff and physicians to assess team readiness for implementation and coordinate multiple project timelinesCommunicate routinely with the project stakeholders to ensure the goals, objectives and timelines of the project are achievedIdentify and communicate changes to best practices, policies and standards to program leadership, staff, physicians and relevant program partners / stakeholders, in collaboration with the clinical practice and education teamElevation of practice and AccreditationProvide oversight and coordination of processes to ensure compliance with Accreditation Canada Qmentum program guidelines and standards, priority processes, and required organizational practices in alignment with corporate Quality roadmap
Assist with the assessment, planning, implementation, and evaluation of preparedness activities, including establishing of the program quality roadmap, program Accreditation subcommittee, conducting mock survey tracers to evaluate readiness and identify the interventions required to improve compliance and preparedness, in collaboration with program leadership, clinical practice and education, staff and physiciansComplete required corporate reporting of Accreditation preparedness, including preparation and delivery of presentations to respective Accreditation or Quality lead forums (monthly or ad hoc)Data managementData mining, extraction, analysis, interpretation, presentation and dissemination that enables decision-making
Disseminate performance documentation to program leadership for follow up to sustain all quality initiatives and public reporting processesDevelop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with Organizational Performance teamsLeverage patient incident reporting system and stakeholder feedback to identify practice issues / trendsLead and promotes clinical quality excellenceAssist program leadership in informed decision making through a strategic view of data and information
Collaborate in research initiatives as they apply to the programGuide, support and communicate best practice to staff and physiciansCollaborate and participate in corporate / organizational quality improvement initiatives as representative of Acute General MedicineCollaborate with all members of the inter-professional team to promote and encourage clinical quality excellenceQualifications
Undergraduate degree in a relevant health care professional field, business administration or engineeringMaster's-prepared is considered an assetDemonstrated understanding of quality improvement and patient safety methodologiesThree years experience through participation in quality improvement initiatives, organizational committee workAdvanced computer skills including Microsoft Office, Outlook and VisioExperience using Intellispace, PICIS, and Meditech documentation systems are an assetDemonstrated understanding of women’s and children’s services and acute care environment an assetDemonstrated success in identifying and implementing process improvements in a clinical environment, coupled with strong project management expertiseDemonstrated success in implementing changeProven track record in developing strong relationships through a foundation of trustDemonstrated ability to work independentlyDemonstrated ability to coach, advise, and teach others using the principles of adult learning theoryDemonstrated professionalism in dealing with confidential and sensitive issues / topicsDemonstrated commitment to the safety of co-workers and patientsDemonstrated ability to manage routine correspondence, multiple tasks / projects and rapidly changing priorities and deadlinesDemonstrated knowledge and familiarity with Accreditation Canada standards and processes as well as health care quality assurance trends, practices and legislationDemonstrated knowledge of research processes and systemsAbility to work in a team-based environmentStrong analytical and problem-solving skills requiredData management and statistical experience an assetSuperior communication, facilitation, influencing, negotiation and relationship-building skills are requiredCertificate in process improvement and / or project management is considered an assetCertificate in quality improvement is considered an assetAbility to travel between all Osler sitesMust demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and CollaborationAdditional Information
Hours : Currently Days 8 Hours (subject to change in accordance with operational requirements)
Internal application deadline : February 11, 2025
Annual Salary : Minimum : $85,839
Maximum : $107,308.50
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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca .
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.