Service Advisor (Richmond)

Service Advisor

Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast‑paced environment? We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team in Richmond. If you’re ready to ignite your career and experience a thrilling, upbeat work atmosphere, get ready for an exhilarating ride!

Responsibilities

• Welcome customers with a bright smile and genuine passion for their automotive needs.
• Listen attentively to customers’ concerns and go above and beyond to understand the root cause of vehicle troubles.
• Ask the right questions, showcasing investigative skills while keeping the atmosphere light and enjoyable.
• Translate complex automotive jargon into simple, understandable language; become the go‑to expert for our customers.
• Collaborate with technicians to provide accurate estimates and recommend services that leave customers ecstatic.
• Keep customers updated on vehicle progress and swiftly resolve any unexpected hurdles.
• Manage multitasking—phone calls, walk‑in inquiries, and high‑five celebrations—like a pro.
• Build enduring relationships, making customers feel like cherished members of our automotive family.
• Stay ahead of the curve with the latest automotive trends and technologies.
• Act as a beacon of trustworthiness and a happy‑to‑help attitude, supporting a cohesive team dynamic.

Requirements

Perks

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industry : Motor Vehicle Manufacturing

#J-18808-Ljbffr