guest service supervisor - hotelQuality Inn & Suites Bay Front • Sault Ste. Marie, ON, CA

No longer accepting applications

guest service supervisor - hotel

Quality Inn & Suites Bay Front • Sault Ste. Marie, ON, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years

Tasks

Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Hire and train staff in job duties, safety procedures and company policies
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requisition materials and supplies
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests' departures, calculate charges and receive payments
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Provide customer service
Maintain an inventory of vacancies, reservations and room assignments

Computer and technology knowledge

MS Outlook
MS Windows

Work conditions and physical capabilities

Attention to detail

Personal suitability

Accurate
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Initiative
Interpersonal awareness
Judgement
Organized
Team player

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?

Employment terms options

Evening

Employment terms options

Morning
Day
Weekend

Other benefits

Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Veterans

Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Applies hiring policies that discourage age discrimination
Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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Guest service supervisor hotel • Sault Ste. Marie, ON, CA

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