Préposé(e), Traitement des commandes

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Associate, Order Fulfillment

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities include (but are not limited to) the following :

• Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by : Producing order pick lists, multiple times per day as requiredEnsuring hold orders are executed within 24 hours of receiptInputting shipping confirmations into the database in a timely mannerOrganizing picking route based on volume and customer express ordersProcessing and updating of all orders on proper systemsPackaging and preparing orders for shipping
• Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following : Footwear items are checked for mismatesProduct checked for quality, newness, and damagesLabel orders are correct for their proper destination
• Updating and maintaining all systems accordingly by : Following up on order notifications on the portal and AppsPrioritizing and actioning all orders based on time sensitivityPicking, shipping, and confirming all orders in a timely mannerSecuring and safely storing all orders as required
• Processing of customer returns that are shipped back to stores : Tracking, monitoring and logging all store returnsReviewing returned merchandise to ensure the following : Confirm customer order and returned product match the original order numberCheck for any customer notes on file from Customer Service CenterConfirm all return dates fall within the policy windowExamine merchandise to ensure it is in resalable conditionProcessing of refunds to finalize the processReturning the resalable merchandise to the appropriate department
• Work with cross functional teams to achieve high compliance of fill ratesProvide feedback to system administrator on overall program Resolve compliance issues in a timely manner
• Ensure CTS / Online Sales policy and procedure are adhered to
• Other duties and tasks as assigned
• Track, record system report managementMaintain high order fulfillment rateUpdate cancelled reports twice per week and notify sales associatesMaintain filing systemOrder and replenish Wrap & Pack supplies as required based on volume
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate :

The measures of success :

Préposé(e), Traitement des commandes

Le(la) préposé(e), Traitement des commandes , définit l’expérience de shopping style de vie de luxe par le biais de relations durables avec nos employés, nos clients et nos partenaires en traitant de façon ponctuelle et précise les commandes des clients qui influencent directement les ventes et l’expérience client.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter  :

Le(la) candidat(e) idéale) possède :

L’évaluation du succès :