Guest Experience Manager

Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada

Job Description

Guest Experience Manager

Our Mission

Vision

• Authenticity : we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
• Team Spirit : we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help and rally around common goals.
• Professionalism : we anticipate our guest's needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
• To maintain service levels to Scandinave Spa standards
• To demonstrate great leadership, communication, and interpersonal skills
• To promote a culture of team spirit, authenticity, and professionalism
• To support Guest Experience teams to achieve efficiency in the daily operations of the spa.
• Complimentary thermal journey membership for yourself
• Extended health benefits after 3 months
• Annual complimentary massage allocation and massage discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Complimentary thermal journey membership for one friend, after 3 months
• Corporate discount vouchers for friends and family visiting Scandinave Spa Whistler
• Winter Wellness or Spirit Pass program

Tasks & Responsibilities :

Responsible for overseeing all teams within the Guest Experience Department of the Scandinave Spa, including, but not limited to employee performance and development, and financial management to ensure smooth day-to-day business operations.

Administration and Financial Management

Operations

Guest Experience

Implement best practices for efficiency and guest satisfaction.

Bistro

Employee Relations

Prerequisites :

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