Bilingual Member Services Specialist / Spécialiste bilingue des services aux membres

Veterinary Purchasing Co. Ltd. (VP) is the largest veterinary-owned distributor in Canada. Located in St. Marys, Ontario, our primary purpose is to ensure that veterinarians have the supplies they need, when they need it, to provide healthcare to all types of animals. We are looking for new members to join our Member Services team in the Bilingual Member Services Specialist role. Be a part of the supply chain industry and join VP!

To view this job posting in French, click

Bilingual Member Services Specialist

The role of our Bilingual Member Services Specialist is to cultivate relationships with our member practices and increase awareness around company initiatives and services. As a field-based brand ambassador the role supports our members in providing services to veterinary practices primarily related to distribution and category management. We do this primarily in the field, but also remotely with virtual and phone consults. The successful candidate would be required to have an in-depth knowledge of VP’s offerings and practical veterinary experience to help guide our members to services and resources that support their business needs.

Essential Duties and Responsibilities

• Proactive practice visits to foster relationships with our members
• Regular travel required for management of geographical call cycle
• Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
• Liaise with members and answer all questions and concerns efficiently and professionally
• Provide initial practice needs assessment and support plan to assist practices in goals
• Offer one-on-one consultations with practice owners and managers as requested
• Develop and facilitate workshops for member practices in both live and virtual formats
• Attend conferences and assist in staffing booths and providing live support
• Prepare and submit regular KPIs (key performance indicators)
• Maintain up to date records of field visits and practice consults
• Keep abreast of industry trends and developments
• Demonstrate a commitment to the organization’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members.

Health & Safety:

• Works in compliance with the Occupational Health & Safety Act and follows VP’s policies and procedures
• Conducts self with regard for the safety of all employees
• Participates in health and safety training, meetings, and drills as required; is aware of safety and evacuation procedures
• Reports any health & safety violations or hazards to appropriate contacts (JHSC Representatives, Supervisors, Managers)

Good Manufacturing Practices (GMP):

• Follows and understands all relevant Standard Operating Procedures (SOPs) with respect to Good Manufacturing Practices

Company Culture:

• Demonstrates a commitment to VP’s core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, clients, and stakeholders
• Embodies and promotes VP’s mission of delivering the highest level of service to our member practices through the personal actions of people care.

Skills and Knowledge Required

• Excellent written/oral communication skills (English & French)
• 5 years of direct experience in the veterinary industry
• Familiar with veterinary concepts, practices and procedures
• Extensive experience and judgment to plan and accomplish goals
• Excellent problem solving and decision making
• Effective organization/time management
• The ability to be flexible with hours and regular travel
• Demonstrated skill in establishing and maintaining professional networks and connections
• Knowledge of Practice Information Management Software’s (PIMS) an asset

Schedule and Hours of Work

• Monday to Friday 8:30 a.m. to 5:00 p.m.

Location

This is a field/remote hybrid position with the ideal candidate located in the Quebec City area.

Compensation

Range: $54,688.00 – $78,125.00
NOTE: Salary will be determined based on the successful applicant’s experience and qualifications. This role would also qualify for an annual performance bonus.

Vacancy Reason

• Addition

Why Choose VP?

• Competitive salary
• Employer-funded pension plan
• RRSP top-up program
• 100% employer-paid Health and Dental Benefit premiums, with option to enhance benefits coverage through employee co-pay
• Proud to support the local St Marys’ community
• Helping to serve the animal health industry in Canada
• Paid time off to volunteer

How to Apply:

Please apply online with your cover letter and resume at:

Application Deadline: This role will remain open until filled

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. Artificial Intelligence (AI) is not used to screen, assess or select applicants. No phone calls please.

Veterinary Purchasing Company Ltd. is committed to employment equity and welcomes diversity. In addition, Veterinary Purchasing Company Ltd. encourages applications from all qualified individuals including persons with disabilities, Indigenous persons, women, and members of visible minorities.

Veterinary Purchasing Company Ltd. provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources or call 519-284-1371 ext. 256 and we will work with you to meet your accommodation needs.