Key Account Manager
Description
Manages an assigned an account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide;
and identifying new product opportunities and selling to existing customers. The Key Account Manager's focus is to maintain revenue, price capture, improve gross profit and meet business plan.
Additionally, the Key Account Manager will work on attaining new business and applications within existing and perspective customers.
- Maintain and build assigned business relationships
- Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
- Coaching and mentoring of indirect reports as needed
- Conduct the necessary site and LMS / classroom training programs to understand the overall operations of the territory plants and new customer sites
- Sell new business and new applications in your territory - develop and implement sales plans on new opportunities.
- Manage profitability of the account (pump settings, pricing, accounts receivable)
- Review territory applications and processes / procedures for safety improvements
Qualifications
- Bachelor's Degree (Science or other technical degree). Would consider experience in lieu of a technical degree 5+ years of industry experience (pulp and paper preferred)
- Documented results solving complex and non-routine technical problems
- Project management of complex projects
- Strong relationship management skills
- Experience learning new concepts and / or technology and applying them
- Ability to work with autonomy and direct / coach indirect reports
- Experience working with multi-levels in an organization to achieve results
- Prior experience that required excellent communication skills
- Documented results using a consultive sales process
Perks!
- Company Vehicle!
- Continuous professional development with many opportunities for growth!
- Recharge with paid time off, 3 floating holidays and separate sick time
- Competitive Salary, Incentive Plan and Annual Merit Increases
- RRSP
- Relocation assistance
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