Director of Housekeeping

Description

Principle duties and responsibilities (Essential Functions) include :

Operational / Functional :

• Manage the day-to-day activities of the housekeeping department. Plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Develop and implement procedures for managing the quality of housekeeping and laundry services.
• Ensure all staff is cleaning and servicing rooms and housekeeping areas according to established Sonesta standards. Ensure staff is well trained on the proper usage and labeling of hazardous supplies in accordance with established safety standards.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms / suites, equipment, housekeeping linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Deliver outstanding experiences to guests, partners, and team members. Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meetings and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
• Interact with outside contacts (guests, vendors, contractors and regulatory agencies).
• Responsible for the security of lost and found items.
• May serve as “manager on duty” as required.
• Perform any other job-related duties as assigned.

Strategy and Planning :

Financial Management :

Managing your Team

Leading with Passion

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Additional Job Information / Anticipated

Pay Range

Go Beyond @SonestaHotels WHO WE ARE

We are an organization made up of people, thoughts, and ideas – all working towards fulfilling our simple mission :  .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin creed, disability, family status, marital status, gender identity, gender expression, sex, sexual orientation, or any other basis covered under applicable law

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Accessibility for Ontarians with Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

Salry Range : $70,000.00 to $80.000.00 Annual Salary

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Salaried FTE Benefits

Food and Beverage Discount

RRSP Match

Drycleaning

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short- and Long-term disability program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount

RRSP Match

Tool and shoe reimbursement

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short term disability

program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount

Employee discounted hotel rate

Tool and shoe reimbursement

Various employee perks and benefits

Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.