Electrical Service Technician

Overview

Located in the heart of Campbell River, Steve Marshall Ford has been serving Vancouver Island drivers for decades with honesty, professionalism, and community pride. Known as one of the Island’s most trusted automotive names, our dealership combines deep local roots with the resources of the Steve Marshall Group.

Our team is passionate about people – from helping customers find their perfect vehicle to supporting each other’s successes. We believe in earning trust through transparency and teamwork. Join a group of professionals who value integrity, personal growth, and a genuine connection to the community we serve.

Role Summary

The Automotive Electrical Technician is a senior-level technical specialist responsible for diagnosing and repairing complex electrical, electronic, and network-based vehicle systems. This role serves as the escalation point for advanced diagnostic cases and plays a critical role in minimizing repeat repairs, improving first-time-fix rates, and supporting dealership CSI and warranty compliance.

Key Responsibilities

• Advanced Diagnostics & Repair: Diagnose and repair complex electrical and electronic concerns, including intermittent faults, parasitic draws, and module communication issues.
• Troubleshoot CAN/LIN/FlexRay networks, body control systems, infotainment, powertrain electronics, and ADAS features.
• Perform advanced wiring repairs, module replacement, programming, and initialization in accordance with Ford service procedures.
• Utilize Ford approved diagnostic tools including IDS/FDRS, oscilloscopes, multimeters, and OEM service software.
• Technical Escalation & Shop Support: Act as the escalation point for unresolved or repeat electrical concerns.
• Support and mentor Service Technicians and Apprentices by providing diagnostic guidance and technical insight.
• Assist with root-cause analysis to reduce repeat repairs, comebacks, and warranty chargebacks.
• Hybrid, EV & Advanced Vehicle Systems: Diagnose and service hybrid and electric vehicles (including high-voltage systems where certified).
• Perform software updates, calibrations, and ADAS resets as required.
• Stay current with Ford technical bulletins, recalls, and evolving vehicle requirements, and WorkSafeBC safety standards.
• Collaboration & Continuous Improvement: Work closely with Service Advisors to clearly explain diagnostic findings and recommended repairs.
• Participate in Ford training, certification programs, and ongoing professional development.
• Contribute to shop efficiency, CSI performance, and overall Fixed Operations success.

Qualifications & Requirements

Required:

• Red Seal Automotive Service Technician (or equivalent journeyperson certification).
• Minimum 5+ years of dealership or equivalent automotive repair experience.
• Demonstrated expertise in advanced electrical diagnostics and repair.
• Strong understanding of modern Ford vehicle electronics and network systems.
• Valid Class 5 Driver’s License (or provincial equivalent).
• Advanced diagnostic and analytical problem-solving skills.
• High attention to detail and accuracy.
• Strong communication skills and ability to support other technicians.
• Ability to work independently on complex repairs.
• Professionalism, integrity, and commitment to safety and quality.

Preferred:

• Ford Senior Master or Advanced Diagnostic Certification
• EV/Hybrid or High-Voltage Certification
• ADAS calibration experience
• Previous experience as a diagnostic specialist or technical lead

If you believe you’d be a great fit for this role and our team, we’d love to hear from you! Please submit your resume for consideration. We sincerely thank all applicants for their interest — however, only those selected for an interview will be contacted.

We are proud to be an equal opportunity employer committed to creating a workplace that is welcoming, inclusive, and respectful. All employment decisions — including recruitment, hiring, training, promotion, and compensation — are made without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

We believe diversity and inclusion make our team stronger, and we’re dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

If you require an accommodation during the selection process, please let us know. We will work with you to ensure your needs are met in accordance with applicable laws.