Senior Specialist, Controls & Governance – Investment Operations

In todays dynamic global environment effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.

The Senior Specialist Controls & Governance Investment Operations is responsible for overseeing the adherence to risk and control frameworks of middle office investment operations teams ensuring governance and compliance as well as supporting strategic initiatives. The successful candidate will have an in-depth background and expertise in the asset management industry in addition to significant experience with internal controls and /or the management of operational risks. A keen ability to build relationships with the impacted stakeholders. Strong analytical skills and the ability to think outside the box offering multiple options for solutions.

Position Responsibilities:

• Work on Risk & Control Self-Assessment (RCSAs) across multiple middle office operations teams (Trade Operations and Settlements Portfolio Onboarding Cash Management Reconciliations etc.).

• Identify Key Controls and support the development of a Control Testing framework for middle office operations.

• Prepare and maintain Monthly Operational Risk materials metrics and dashboards.

• Manage risk attestations in Manulifes Governance Risk & Compliance system (Archer)

• Coordinate Business Continuity Planning (BCP) reviews and participate in tabletop and simulation exercises.

• Performing detailed analysis of current processes and controls against required improvements including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.

• Participate in ad-hoc projects related to operational system implementations and process automation.

Required Qualifications:

• Bachelors degree in finance Accounting Risk Management or related field.

• 3 years of experience in investment operations internal/external audit or control governance.

• Excellent analytical organizational and communication skills.

• Ability to manage multiple priorities and deliverables in a fast-paced environment.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

• Professional certification is an asset (e.g. FRM CPA CIA CRMA).

• Strong knowledge of operational risk frameworks (RCSA SOX Operations Resilience Control Testing).

• Advanced Excel and data visualization skills; experience with automation tools like Power Apps Power BI is an asset.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.