Bilingual Credit

Your newpany

Hays Specialist Recruitment has partnered with a leading global technologypany located in Oakville, ON. We are looking to hire a Bilingual Credits and Collections Analyst to join their team on a contract basis of 6 months, which has the possibility of extension or permanent. This candidate will be working from their Oakville Office on a hybrid basis.

Your new role

• Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers
• Contact customers to secure payment, follow up on overdue balances and resolve issues
• Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
• Research and analyze accounts e.g. payment habits, sales history and previous collection steps prior to contacting debtors
• Prioritize efforts and determine the most effective means of collections
• Manage portfolio assigned to reduce DSO and past dues and provide updates to management,pile monthly portfolio data and reports as required
• Rmend customers to legal or third party action as deemed necessary, including consideration of debtors’ financial position and potential risk to thepany
• Evaluate, rmend and document credit limits including research and review of customer profile, credit bureau reports, payment history, financial position, etc.
• Review and release blocked orders throughout the day, set appropriate parameters in SAP to facilitate automatic credit approvals while mitigating credit risks
• Follow up with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods / services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
• Customer interface and point of contact for the cash application team relating to payment allocation including follow-up of unresolved debit notes and invoicing disputes
• Reconcile customer accounts using SAP information and reports
• Request appropriate adjustments and corrections, keeping accurate accounting records for each transaction
• Establish and maintain effective working relationships with both internal and external customers
• Professionalmunication and appropriate etiquette required at all times

What you'll need to succeed