Collections Supervisor

CB CanadaMississauga, Ontario, Canada

30+ days ago

Salary

CA$70,000.00–CA$80,000.00 yearly

Job description

Ref ID : 05010-0012432450

Classification : Credit / Collections Supervisor / Manager

Compensation : $70000.00 to $80000.00 yearly

The Company

This global organization has been an industry leader for over 100 years. They are recognized worldwide for their exceptional delivery of services as they continue to expand operations.

The Role

As the Collections Supervisor you are responsible for overseeing the collections team, as well as for managing collections for a portfolio of accounts. In this position you will be a key contributor to the success of the collections team as well as to the organization. This role calls for your brilliant time management skills, your passion for solving problems and exceptional communication skills.

Responsible for overseeing the collections team; providing training, creating work schedules, and providing timely status reports on performances and areas of concern
Evaluating delinquent accounts and applying credit holds where applicable
Set targets and calculate results for applicable collector incentive plans
Review and monitor employee interactions with customers to ensure all policies and regulations are adhered to
Work closely with operational and functional stakeholders to improve cash flow KPIs
Organize regular meetings with business unit partners to provide collection updates and seek alignment on action plans for collection issues
Run weekly reports and analysis on key KPIs including not limited to cash received, AR balance, and collection status
Provide month end Provision for Bad Debts (PBD) report and analysis
Prepare other reports and analysis as may be required
Develop and maintain up-to-date procedural documentation related to collections.

Job Requirements : About You

Exceptional communication skills and customer service centric attitude

Demonstrate good judgment and decision making / problem solving skills

3+ years of experience in a similar supervisory role within collections / credit

Experience with ERP is required as well as demonstrated knowledge of reporting & analysis

Team player with strong interpersonal skills, good listener, and able to synergize the team

What's on offer?

Fully remote position (only required to go into the office once per month)

Competitive salary, benefits & pension plan

Collaborative and fun team

If interested in learning more about this role and partnering with Robert Half in the search for your next full-time role, please apply online. Kindly note, due to volume - only those applicants who most closely match the hiring requirements of our clients will be contacted for a further conversation. We thank all applicants for their interest.

This search is led by Jennifer McElroy - you can follow her on to keep up to date on similar current and future positions.

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