Cloud Services - Operations Lead

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

Are you passionate about working in Operations, enjoy interacting with clients and have experience or a strong desire to evolve business operations? BDO Digital, a leader in Cloud Consulting, is seeking skilled individuals within Canada to join our team in a high growth setting. As an Operations Lead, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.

Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup

Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service

Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy

Provide training and support to internal and external customers on Office 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations

Provide quality assurance checks for quotes, contracts, and other outbound work

Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders

Focus on operations improvement by automating and streamlining existing processes to make them more efficient

Develop tools, processes and research information necessary to evolve cloud operations

Additional administrative support and participation in special projects as required

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work : Integrity, Respect and Collaboration

You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your experience and education

You have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on Technology

You have 5-7 years of combined work experience (this could be through co-op or internship work)

You are passionate about cloud technology and have a willingness to learn new technologies

You have practical knowledge of professional, effective telephone techniques and customer care

You have excellent written and verbal communication skills

You have strong problem-solving skills and attention to detail

You enjoy improving and taking ownership of processes

You are able to prioritize with the flexibility to manage multiple tasks and variable workload

The following are considered an asset :

Experience in a previous business operations, customer service and / or sales capacity

Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL

Experience in process and operations improvement

Experience with Microsoft or Cloud platforms

Experience with Finance and Line of Business systems

Understanding of IT and software business landscape

Proficient in MS Office Applications, such as Microsoft Excel