Senior Client Resolution Coordinator

This role will involve but is not limited to :

• Dealing with client queries and concerns before they reach formal complaint stage
• Investigating concerns raised, ensuring appropriate remedial action is taken and escalating to senior managers as appropriate
• Keeping the client updated at all times
• Updating and maintaining central systems and record keeping processes
• Liaising with Head of Department / Deputy Head with insights
• Receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.
• Using case management and other systems tools to assist with calls and queries.
• General admin duties as and when required including management of central inbox
• Working closely with colleagues to help to deliver a seamless client journey.

About you - Skills & Experience Required :

Company Core Values :

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