Senior Catering and Conference Services Manager (Maternity Leave Coverage)

Overview

Senior Catering and Conference Services Manager (Maternity Leave Coverage) at Four Seasons Hotels and Resorts, Whistler.

What You Will Do

• Maintain detailed knowledge of hotel facilities, meeting spaces, departmental operations, and the competitive market.
• Serve as the primary liaison between clients and the hotel, coordinating guest rooms, catering, events, audiovisual services, transportation, and off-site recommendations.
• Ensure compliance with group sales contract policies, including deposits, cut-off dates, attrition, rooming lists, and billing instructions.
• Maximize revenue by finalizing bookings, upselling services, and partnering with the sales team to ensure optimal function space utilization.
• Respond to catering inquiries and provide timely follow-up.
• Conduct property tours and host clients and meeting planners.
• Prepare accurate event documentation such as proposals, contracts, Banquet Event Orders (BEOs), diagrams, resumes, and all Golden Sales and Catering system inputs.
• Communicate group needs to all relevant departments, including amenities, arrival/departure schedules, deliveries, and special meal requirements.
• Participate in hotel staff meetings and pre-convention meetings with groups.
• Supervise banquet event execution, ensuring exceptional service delivery and strong client relationships.
• Lead Banquet Event Order and Group Resume meetings to ensure effective communication across departments.
• Support the review, auditing, and assignment of booking turnovers in the absence of the Director of Catering & Conference Services.
• Assist with catering financial forecast preparation and budget analysis.
• Train and support new and existing team members in Conference Services and Catering.
• Review and update departmental policies and procedures as needed.
• Meet annual personal and team sales and service goals.
• Perform additional tasks or projects as assigned by hotel leadership.

What You Bring

• Minimum three years of experience in catering, conference services, event planning, or hospitality management in a full-service resort or hotel.
• Strong organizational, communication, and client-relationship skills.
• High level of creativity and innovative thinking.
• Ability to multitask, prioritize, and manage complex event details.
• Proficiency with sales and catering systems preferred.
• Proficient computer skills.
• Demonstrated coaching and people development skills.
• Ability to work flexible hours, including some evenings, weekends, and event-related schedules.

Note: Due to the large number of responses we receive, only candidates being considered for the position will be contacted for an interview.

What We Offer

• Salary Range: $75,000–$85,000 annually
• Housing Allowance
• Use of the Fitness Facility
• Medical, Dental and Sick leave coverage
• Employee Travel Program; complimentary and reduced rates at other Four Seasons Properties
• Excellent Training and Development opportunities
• Complimentary meal per shift in our employee dining room
• Employee Recognition Programs
• Dry Cleaning Services

Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Senior Catering & Conference Services Manager to be flexible in working mornings, evenings, weekends, and holidays.

Learn more about what it’s like to work for Four Seasons at the following links:

• https://fourseasons.com/careers
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn More About Four Seasons Whistler On Social Media

• Instagram: @FSWhistler
• Twitter: @FSWhistler
• Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Customer Service

Industries

Travel Arrangements and Hospitality