Customer Service Rep & Office Service Support (12 Month Limited Term)

Customer Service Rep & Office Service Support (12 Month Limited Term)

Job Category : Administrative

Requisition Number : CUSTO001420

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• Posted : September 12, 2025
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

The Law Society of Alberta (Law Society) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Contact Centre provides support while handling inquiries internally & externally related to Law Society Members and Students-at-Law, Legal Professional Staff and the public.

When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers. The Contact Center works closely with all Law Society departments to support business processes and initiatives. The CSR uses sound judgment and knowledge of departmental processes and Law Society policies to determine the appropriateness of resolution or when to escalate contacts for further assistance.

The Office Services department provides a high standard of customer service to all Law Society business groups, departments, staff, and volunteers. It also interacts with and provides support and assistance to external clients such as lawyers, vendors, and service providers. The Office Services team works closely with the Corporate Services and Business Technology teams to deliver well-coordinated and cost-effective services to fully support the Law Society’s regulatory mission and protect public interest.

When assigned to Office Services, responsibilities as the Officer Services Technician include a multitude of tasks in the areas of business processes and office technologies. The Office Services Support will develop a sound understanding of the business processes and requirements of other Law Society departments in order to deliver superior customer service.

Success in this position requires excellent communication, analytical and judgement skills, organizational, and time management skills with strong attention to detail and ability to work both independently and as part of a team. A strong aptitude to provide exceptional customer service is essential.The work is performed in a standard office environment, and involves a combination of phone work, independent computer work, reception duties and performing office services tasks. While some assigned duties are sedentary, others involve standing; walking; bending and twisting; pushing and pulling of service carts; and occasional floor-to-waist lifting up to 50lbs.

Key Responsibilities

When assigned work as a part of the Contact Centre team you will :

When assigned work as part of the Office Services team you will :

Qualifications

About the Law Society of Alberta

The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

Whilewe do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

What We Offer

We also offer a flexible hybrid working environment. In-office attendance is required three days a week, with the option to work remotely two days a week. You are also more than welcome to continue to work four or five days in the office if that is your preference.

Having multiple in-office days allows room for collaboration, social connections, mentorship and cross-departmental interaction, while remote days still allow you to manage your work-life balance effectively.

Additional Information

The Law Society of Albertavalues diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality.

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