Customer Service Operations Specialist

Position: Customer Service Operations SpecialistLocation: Montreal East (Hybrid)Salary: Up to $32/hourJob Type: 12-month temporary contract (with the possibility of becoming permanent)A global consumer products company is looking for a Customer Service Operations Specialist to support its operations team in Montreal East.This key role combines customer service, order coordination, and logistics support in a fast-paced, collaborative environment.Main Responsibilities:- Process and monitor customer orders accurately.- Coordinate deliveries and shipments with internal teams and logistics partners.- Maintain tracking files and prepare operational reports.- Work closely with Sales and Finance teams to resolve discrepancies.- Contribute to process improvements and operational efficiency initiatives.Ideal Profile:- Minimum 2 years of experience in customer service, coordination, or B2B account management.- Strong proficiency in Excel and other office software.- Excellent attention to detail, organization, and follow-up.- Team player with a proactive mindset and the ability to thrive in a dynamic environment.Advantages:- 12-month contract with the possibility of permanency.- Hybrid schedule: 2 days in office, 3 days remote.- Competitive hourly rate up to $32/hour.- Supportive, engaging, and professional work environment.Interested?Please send your CV to Mariana Ramirez at mariana.ramirez@quantum.ca.REFER AND EARN A $50 GIFT CARD! For more details, click here.CNESST permit numbers: AP-2000158 & AR-2000157