Housing Focused Shelter Worker Full-Time Fixed-Term

About Us : The Mustard Seed is a humanitarian organization whose vision is to build community grow hope and support change. The Mustard Seed combats the root causes of poverty throughout Alberta and works to create positive lasting change in the lives of those we serve. The Mustard Seed provides basic services food clothing and shelter and is now increasing our support services health & wellness centers education and employment coaching as well as permanent supportive housing to those living in poverty within Alberta British Columbia and Saskatchewan.

Work Schedule : Fixed-Term Full-Time

Start : January 15 2026

End : April 30 2026

Reporting To : Shelter Manager

Location : Medicine Hat AB

• This Job Posting will close on January 7 2026
• Serve as the first point of contact for participants delivering exceptional service that promotes dignity equity and kindness for all.
• Respond promptly and effectively to individuals in crisis both inside and outside the shelter. Address a range of needs including physical and mental health concerns anger management aggression and interpersonal conflicts. Employ de-escalation techniques minimize harm and guide individuals toward healthier alternatives.
• Utilize case management tools to support participants in setting and achieving short- and long-term housing goals.
• Enforce shelter rules expectations and suspensions as necessary while maintaining professionalism and respect.
• Practice conflict resolution and facilitate reconciliatory conversations.
• Support participants in meeting their basic needs including access to food shelter and hygiene.
• Assist with daily meal programs.
• Assist with various janitorial and maintenance tasks as needed to uphold the cleanliness and functionality of the shelter.
• Oversee daily shelter operations including laundry services cleaning common areas conducting security checks and supervising shelter activities.
• Model healthy and respectful relationships with community participants and volunteers through active listening appropriate referrals and openness to spiritual conversations.
• Be a supportive and proactive member of the team including volunteers and other visitors.
• Participate in staff training attend staff meetings and have one-on-one sessions with supervisor.
• Collect data and maintain accurate client records in CCMS and HMIS using FDARP.
• Complete and submit incident reports when necessary.
• Maintain appropriate professional boundaries with participants ensuring relationships remain supportive and ethical.
• Provide a safe and clean environment for respite meeting the needs of adult participants.
• Take initiative and apply critical thinking to assess situations make informed decisions and effectively support participants.
• Use a person-centered approach to encourage participants to access resources and services that align with their goals.
• Adhere to privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

WORKING CONDITIONS

ADDITIONAL REQUIREMENTS

COMPENSATION & BENEFITS

NOTE

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1