Supervisor, Academic Services

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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Graduate Office

Campus:

Desmarais Hall

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/02/02

Applications must be received BEFORE (YYYY/MM/DD):

2026/02/13

Hours per week:

35

Salary Grade:

SSUO Grade 11

Salary Range:

$90987.00 - $114932.00

About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4300 students200 faculty members over 100 staff members and over 30000 alumni.

At Telfer everything we do from teaching to research to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position Purpose:
Reporting to the Manager of Graduate Studies Administration the incumbent promotes Telfer School of Management graduate programs ensuring student success and satisfaction and offering opportunities for personal and professional growth. Supervises coordinates and plans all academic activities and develops strategies to ensure that activity offerings are adapted to student needs.

In this role your responsibilities will include:

• Human resources management: Handles hiring supervision and training of academic operations and advisement staff in accordance with University policies on performance management staff planning and team objectives and the teams development and training plan. Ensures that team members are accountable for meeting their responsibilities to attain and maintain high work standards.

• Priorities and strategies: Sets priorities for the academic success and student experience team. Drafts annual and weekly action plans to meet Graduate Studies Office (GSO) objectives. Develops internal strategies and procedures to maximize student success and offer students opportunities for personal and professional growth while ensuring sound administration of the GSO. Coordinates the teams activities ensuring process efficiency.

• Expertise and advice: Provides expert advice on interpreting and applying University policies. Handles exceptions to the Academic Regulations and assists the graduate studies administrator with any additional steps.

• Process management and improvement: Implements processes favouring academic success and continued improvement of the student experience over the duration of programs of study. Coordinates assigns and reviews work distributing the workload fairly.

• Collaboration: Maintains close connections with program directors and with professors teaching courses or supervising theses. Maintains connections with staff from the Telfer Research Office Career Centre and Student Services Centre for undergrads to ensure an integrated approach and high-quality services. Serves on various committees and maintains a peer network to share useful information and improve University policies and academic procedures related to own work.

What you will bring:

• University degree preferably in management (or equivalent experience)

• In-depth knowledge of undergraduate and graduate programs in terms of structure curricula and regulations

• In-depth knowledge of university and faculty regulations

• Experience in analyzing academic records and in interpreting communicating and applying university regulations and procedures

• Experience in problem-solving

• Experience in researching analyzing and producing data and statistical reports

• Experience in managing human resources teams and conflict

• Experience in serving clients by providing academic support

• Ability to work well under pressure and to organize a teams work to meet strict deadlines (strong organizational skills)

• Bilingualism English and French (spoken and written)

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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.