Planner

Job Title : Field Services Coordinator / Planner

Looking for a role where precision meets efficiency? Join us as a Field Services Coordinator / Planner, ensuring seamless execution of operations at customer sites..

What You’ll Do :

Master the Schedule – Plan and coordinate Field Services operations, ensuring every job runs smoothly and on time.

Equip the Workforce – Make sure all necessary parts, tools, instructions, and order details are ready for execution.

Optimize Field Deployment – Assign the closest, most qualified Field Service Representative to meet customer needs while maximizing workforce efficiency.

What We’re Looking For :

Strong planning and coordination skills

Ability to manage logistics with precision

A keen eye for workforce optimization

Ready to drive efficiency and deliver top-notch service? Apply now and be a key player in our operations!

Hybrid – office requirements 2 to 3 days a week, possible temp to hire conversion. French as primary language would be greatly appreciated for the position.

French as primary language would be greatly appreciated for the position.

Advantages

• The opportunity to work with a great Global organization

6-month contract with the possibility of extending or becoming permanent

Responsibilities

Schedule Field Services Operations – Ensure timely execution of services at customer sites by assigning the closest and most qualified Field Service Representative (FSR).

Prepare Work Orders – Review, verify, and enrich work orders in bridge Field Services (bFS) or other Schneider systems, ensuring accuracy in customer information, urgency, scope, and execution time.

Manage Intervention Priorities – Organize and prioritize service interventions based on customer type (VIP / Strategic / non-VIP), SLAs, availability of spare parts, and technician readiness.

Optimize Scheduling Efficiency – Plan work orders at least three months in advance, balancing customer requirements, material deliveries, and workforce availability to maximize FSR utilization and minimize travel and idle time.

Coordinate Customer Communication – Engage proactively with customers to confirm service details, expectations, and site-specific requirements.

Ensure Smooth Execution – Monitor ongoing field interventions, rescheduling or canceling when necessary, while supporting FSRs with calendar management and maintaining work order data quality.

This role is all about precision, efficiency, and proactive coordination to deliver seamless field services. Sounds like a key position in keeping operations running smoothly!

Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers…)

Monitor the smooth execution of the interventions, rescheduling / cancelling if required, supporting remotely FSR on visit / calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)

For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report…)

Animate / Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly / monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal / external capacity need).

Opportunity for progressive 3 tiers within the role :

Scheduler : Basically trained / experienced at Work Order Scheduling. Selects the appropriate FSR for routine work based on established procedures taking into consideration Customer / FSR / Materials availability.

Planner : Deep knowledge of the requirements for scheduling both planned and unplanned work. The ability to prioritize and make appropriate decisions weighting FSR availability, customer impact and SLA Adherence.

Qualifications

Essential Qualifications :

Associate degree or equivalent experience (1-2 years in a related role)

Strong planning and coordination skills

Expertise in MS Office Applications

Excellent analytical abilities

Self-starter with a quick learning ability

Strong public speaking and communication skills

Preferred Qualifications :

Familiarity with Schneider Field Services Business

Experience in a Customer Care Center environment

Knowledge of work order scheduling and field service operations

Ability to mentor and lead planners and schedulers

Understanding of technical support, supply chain, and finance

This role requires someone who can juggle multiple priorities, optimize scheduling, and ensure seamless execution of field operations. Sounds like a great opportunity for someone who thrives on organization and efficiency!

Expert knowledge of the requirements to properly plan and deliver complex scenarios. Mentor and lead a group of Planners and Schedulers. Monitor KPI and direct team accordingly. Order Management, Customers, FSRs, Field Services Operations Director, Technical Support, Supply chain, Finance.

Associate degree and / or equivalent experience (1-2 years experience)

Knowledge of Schneider Field Service Business preferred

Expertise in MS Office Applications

Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills

Knowledge of Schneider Field Services Business preferred

Experience in Customer Care Center preferred.

Summary

If this role sounds like a good fit for you please APPLY ONLINE or submit your resume directly to leslie.walker@randstad.ca.

I look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.