Costumer service repesentative

Under the spuervision of the Plant Director and the Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing the following tasks.

What to Expect :

• Enter and receive orders, process payments, and transfer all information to the logistics team;
• Verify, for each order, the received product and all related information, as well as any required documents;
• Coordinate production activities and manage inventory levels;
• Answer customer calls and assist them with their various needs;

Ensure customer satisfaction and, when necessary, coordinate returns and claims.

Qualifications :

Minimum of 2 years of experience in customer service

Strong computer skills (Microsoft Office Suite)

Experience with SAP and Salesforce is an asset

Bilingual (English and French), spoken and written — although French is not required outside the province of Québec.

What We Offer :

Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).

Comprehensive benefits package with company‑paid premiums for the “Core” package.

Career development and training opportunities

Life insurance, disability coverage, and wellness program

Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%

Paid vacation and personal days

Employee discounts on Sika products

Tuition reimbursement for employees

Employee referral program