Delta System Specialist

Job Description

Job Description

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

The Delta System Specialist shall :

• Provide technical support to the Delta Partnership via telephone, email, web based HelpDesk and chat. Manages / analyzes / prioritizes cases via Case Management System, author articles for Online Knowledgebase, and provide direct support via web-conferencing software tools
• Provide on-site technical assistance to partners when necessary to investigate and resolve the underlying causes of product issues
• Work closely with the product development teams to assist in defining, developing and improving Delta products so that they effectively meet the needs of our customers. The DSS can provide vital information regarding product functionality, issues and applicability due to their direct connection to our customers.
• Provide solutions for problems and challenging control requirements
• Provide local or remote training to partners and users of Delta Intelligent Building Technologies (Canada) Inc. products (see position description for Delta System Instructor for more details)
• Write Knowledge Base Articles and participate in technical webinars
• Provide technical product demonstrations where necessary.

Duties & Responsibilities

Technical Support :

On Site Technical Support :

Product Team Member :

Authority

The Delta System Specialist has the authority to :

Job Requirements

Preferred Qualifications

Work Location : In Office 3 days a week

City : Surrey

Type : full-time, Permanent

Salary : 55,000 - 85,000 CAD

This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!