Customer Service Representative – Luxury Retail – English - Hybrid Montreal, Canada

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working Hybrid as required by the business, in Montreal, Quebec, Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

This role is limited to residents of Montreal, Quebec, Canada only. This restriction is for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• Ability to commute to our Montreal office for occasional in-office shifts and training
• At least 1 year of retail or online sales experience
• 6 months or more of customer service experience
• English proficiency as you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone

• Computer experience

What You Can Expect

• Full-time permanent role
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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