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REMOTE Bilingual French/English Customer Service Agent Quebec Area
REMOTE Bilingual French/English Customer Service Agent Quebec AreaContact Centre Growth Corp Inc • Halifax, NS, Canada
REMOTE Bilingual French / English Customer Service Agent Quebec Area

REMOTE Bilingual French / English Customer Service Agent Quebec Area

Contact Centre Growth Corp Inc • Halifax, NS, Canada
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Job Description

REMOTE Bilingual French / English Customer Service Agent

Job Type : Full Time – Work from Home

Required Availability : Monday to Sunday 7 : 00am to 10 : 00pm CST

Location : Currently, this position may be performed only in the following provinces / territories : AB, BC, MB, NB, NL, ON, QC, PE and SK.

Salary : $19.50 Hourly CAD

Short Description :

Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits :

  • On-going training and development to ensure your success
  • Virtual paid training
  • Paid time off
  • Comprehensive benefits package (medical, vision and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short and Long-Term Disability options
  • Internal career advancement opportunities

Your Qualifications :

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include :

  • The ability to speak / write fluently in French and English
  • A high school diploma or GED
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Submit to and pass a criminal background check
  • Strong computer navigation skills and PC knowledge
  • Minimum typing speed of 25wpm
  • A quiet, distraction-free environment to work from in your home
  • PC / Laptop with at least Windows 11 (Apple / Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
  • High Speed internet with Ethernet cable (no wireless / hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
  • Preference to 2 monitors or 1 large screen
  • Noise cancelling USB -connected Headset
  • Webcam
  • Smartphone
  • Key Responsibilities :

  • Answer inbound customer calls in a professional and courteous manner.
  • Support email inquiries and chatrooms.
  • Provide timely and accurate information regarding products and services.
  • Document customer interactions and feedback in the system.
  • Follow company procedures and escalate complex issues when necessary.
  • The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
  • Meet daily performance metrics and call handling targets.
  • Create a job alert for this search

    Bilingual Customer Service • Halifax, NS, Canada

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