Job Description
Job Description
REMOTE Bilingual French / English Customer Service Agent
Job Type : Full Time – Work from Home
Required Availability : Monday to Sunday 7 : 00am to 10 : 00pm CST
Location : Currently, this position may be performed only in the following provinces / territories : AB, BC, MB, NB, NL, ON, QC, PE and SK.
Salary : $19.50 Hourly CAD
Short Description :
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently.
AnswerNet Offers Great Benefits :
- On-going training and development to ensure your success
- Virtual paid training
- Paid time off
- Comprehensive benefits package (medical, vision and dental)
- Employee Assistance Program
- RRSP program options
- Short and Long-Term Disability options
- Internal career advancement opportunities
Your Qualifications :
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include :
The ability to speak / write fluently in French and EnglishA high school diploma or GEDProficiency in fast-paced multi-taskingEagerness to learn new technologiesSubmit to and pass a criminal background checkStrong computer navigation skills and PC knowledgeMinimum typing speed of 25wpmA quiet, distraction-free environment to work from in your homePC / Laptop with at least Windows 11 (Apple / Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSDHigh Speed internet with Ethernet cable (no wireless / hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speedsPreference to 2 monitors or 1 large screenNoise cancelling USB -connected HeadsetWebcamSmartphoneKey Responsibilities :
Answer inbound customer calls in a professional and courteous manner.Support email inquiries and chatrooms.Provide timely and accurate information regarding products and services.Document customer interactions and feedback in the system.Follow company procedures and escalate complex issues when necessary.The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.Meet daily performance metrics and call handling targets.