REMOTE Bilingual French/English Customer Service Agent Quebec AreaContact Centre Growth Corp Inc • Halifax, NS, Canada

REMOTE Bilingual French / English Customer Service Agent Quebec Area

Contact Centre Growth Corp Inc • Halifax, NS, Canada

30+ days ago

Job type

Full-time

Remote

Job description

Job Description

REMOTE Bilingual French / English Customer Service Agent

Job Type : Full Time – Work from Home

Required Availability : Monday to Sunday 7 : 00am to 10 : 00pm CST

Location : Currently, this position may be performed only in the following provinces / territories : AB, BC, MB, NB, NL, ON, QC, PE and SK.

Salary : $19.50 Hourly CAD

Short Description :

Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits :

On-going training and development to ensure your success
Virtual paid training
Paid time off
Comprehensive benefits package (medical, vision and dental)
Employee Assistance Program
RRSP program options
Short and Long-Term Disability options
Internal career advancement opportunities

Your Qualifications :

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include :

The ability to speak / write fluently in French and English

A high school diploma or GED

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Submit to and pass a criminal background check

Strong computer navigation skills and PC knowledge

Minimum typing speed of 25wpm

A quiet, distraction-free environment to work from in your home

PC / Laptop with at least Windows 11 (Apple / Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD

High Speed internet with Ethernet cable (no wireless / hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds

Preference to 2 monitors or 1 large screen

Noise cancelling USB -connected Headset

Webcam

Smartphone

Key Responsibilities :

Answer inbound customer calls in a professional and courteous manner.

Support email inquiries and chatrooms.

Provide timely and accurate information regarding products and services.

Document customer interactions and feedback in the system.

Follow company procedures and escalate complex issues when necessary.

The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.

Meet daily performance metrics and call handling targets.

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REMOTE Bilingual FrenchEnglish Customer Service Agent Quebec Area • Halifax, NS, Canada

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