Posted On: 11th July 2024
Please note: The hours of this position are 12:00pm-8:30pm and is fully on-site x5 days a week.
Responsibilities:
* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
* To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
* To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable
Qualifications:
* CHRP/CPHR designation is mandatory
* 5+ years of experience in an advising role
* The hours of this position are 12:00pm-8:30pm and is fully on-site x5 days a week
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritising your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
* service centre
* The ability to motivate yourself and those around you
* An organised self-starter with an enthusiasm for exceptional service delivery
Benefits:
* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2 and 5 years’ service
INDCAN
MC47807
Human Resources Advisor • Toronto
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