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Onboarding Specialist (Internal Posting Only)

Onboarding Specialist (Internal Posting Only)

WellnessLivingThornhill, Canada
7 days ago
Job type
  • Full-time
  • Remote
Job description

Responsibilities

  • Manage onboarding and project timelines for clients who are either converting from another software, or may be a brand new businesses
  • Facilitate personalized online product training that is tailored to the client’s business needs
  • Keep clients informed on how their transition is coming along every step of the way via email, phone, or web conferencing
  • Collaborate with cross-departmental teams to resolve any onboarding-related issues and activities
  • Promote and maintain a high level of WellnessLiving professionalism and awesomeness

Skills & Qualifications :

  • 2-3+ years of hands-on experience supporting customer implementation and / or onboarding projects, preferably for a SaaS enterprise solution
  • Adept at building relationships and rapport with customers and collaborating effectively with all levels of the organization
  • You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
  • You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills and obsessive about improving processes
  • A highly proactive, resourceful, able to multitask and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
  • An active, empathetic listener, with excellent written and verbal communication skills
  • Thoughtful, curious and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals / objectives
  • Ability to prioritize and manage time efficiently and effectively and handle multiple priorities simultaneously
  • Working knowledge of :

    • Microsoft Office 365

  • Intermediate Excel skills
  • CRM Platforms (Zoho, SalesForce)
  • Ticket / Incident Management / Project Systems