OTC Configuration Lead

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

We are seeking a seasoned OTC Configuration Lead with over 8 years of hands‑on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.

How you will do it

• Provide day‑to‑day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
• Support active projects including Hypercare.
• Analyze and resolve incidents, service requests, and change requests within defined SLAs.
• Collaborate with business users to understand issues and provide functional solutions.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Coordinate with ABAP developers for custom enhancements and debugging.
• Support month‑end and year‑end closing activities.
• Document functional specifications, test cases, and user manuals.
• Participation in system upgrades, patching, and regression testing.
• Ensure compliance with internal controls and audit requirements.
• Assist in end‑user training and documentation.

What we look for

Required

• Minimum 8 years of experience in SAP SD module with strong support background.
• In‑depth knowledge of SD processes: order‑to‑cash, pricing, billing, shipping, and returns.
• Experience with IDocs, EDI, and third‑party integrations.
• Good understanding of cross‑module integration (MM, FI, WM).
• Knowledge of SAP Fiori apps related to SD.
• Understanding of SD account assignment and revenue recognition process.
• Experience with SAP SD user existence.
• S4 HANA experience.
• Conduct unit testing and support UAT.
• Hands‑on experience with Pricing, Basis SD configurations, Delivery and Billing areas.
• Ability to handle multiple change requests and enhancements.
• Effective communication skills to collaborate with team members and stakeholders based out of different geographies.
• Experience with ServiceNow ticketing tools and JIRA (project coordination).
• Exposure to Agile methodologies and DevOps tools.
• Strong analytical and problem‑solving skills.

Preferred

• SAP certification in SD.
• Knowledge of latest Sales Simplification.

HIRING SALARY RANGE: $89,000 - $119,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

This can onsite role at our Glendale, WI office or remote within the U.S. or Canada. Must be able to travel for project needs.