Residence Coordinator - Children's Services

Overview

The Residence Coordinator plays a key leadership role in the day-to-day operations of one or more SHSS staffed homes, ensuring high-quality, trauma-informed care for children and youth with complex needs. The role includes frontline staff supervision, implementation of SHSS Service Plans, coordination of household needs, and support for documentation and licensing compliance. The Residence Coordinator promotes a safe, inclusive, and structured care environment that aligns with Pacific Coast’s values and the SHSS service model.

Reports To

Program Manager, Children’s Services

Location

Kamloops, BC (Travel required)

Key Duties & Responsibilities

• Program Implementation & Oversight : Support and guide front-line staff in delivering care as outlined in the SHSS Service Plans; monitor day-to-day routines, schedules, and the care environment to ensure consistency and structure; promote trauma-informed and culturally safe practices.
• Staff Supervision & Team Leadership : Provide supervision, coaching, and mentoring to front-line staff; create and manage staff schedules, shift coverage, and ensure 24 / 7 support; participate in onboarding, orientation, and informal performance feedback; respond to urgent incidents and behavioral escalations; lead debriefs and reviews.
• Care Setting Readiness & Safety : Ensure cleanliness, safety, and regulatory standards are maintained across all assigned homes; report maintenance and supply needs; monitor implementation of health and safety protocols (WorkSafeBC, OHS, emergency drills).
• Documentation & Compliance : Oversee daily documentation (logbooks, medication records, CIRS, etc.) to ensure quality and consistency; support staff to complete documentation accurately and timely; maintain inventory and petty cash records.
• Collaboration & Communication : Act as a liaison between front-line staff and the Program Manager; participate in team meetings, planning sessions, and case reviews; support children and youth in appointments or community inclusion activities as needed.

This role is essential in ensuring quality day-to-day care in staffed homes and supports the delivery of consistent, child-centered services aligned with the SHSS framework.

What you bring

Why you’ll love it here

Pacific Coast Children’s Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. Since its inception in 2010, Pacific Coast Children's Resources has steadily expanded, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes Pacific Coast Children’s Resources a great place to work.

What we offer

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and / or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe. We understand that experience comes in many forms and encourage you to apply. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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