C76 - Case Manager - (Full Time)

Title :  Case Manager - (Full Time)

Number of Positions :  1

Competition Number :  C76

Location :  Surrey TBD

Position Status :  Full Time

Shift Timings & Days  : (Tuesday - Saturday) 10 : 00 am - 06 : 00 pm

Reports to :  Program Manager

Compensation :  (Grid 34) $31.56 - $33.28

Job Summary :

The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community.

The position is responsible for : case management, including Bentley resident orientation, supportive assessment, counselling, and group facilitation; client support; and community building. The Case Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.

Responsibilities : Case Management

• Provide case management services to assigned caseload of clients
• Observes clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress
• Maintain and update client case management files on the database system, ensuring that monthly reporting deadlines are met
• Provides supportive counselling, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills
• Completes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logs
• Identify and prioritize clients’ needs in the following areas : employment; financial support; substance use; criminal justice involvement; family history; etc.
• Assist in coordinating routine medical care and collaborating with on-site medical team
• Assist in liaising with psychiatrists, mental health teams, etc. as part of case work support services
• Attend and participate in Interdisciplinary team meetings and collaborate with other on-site professionals
• Transition and Discharge planning

Client Services

Group facilitation

Community Relations

Qualifications :

Skills & Knowledge :

Competencies : Approach to Work

Job Knowledge & Quality of Work

Judgement & Decision-Making

Communication & Interpersonal Skills

Personal Leadership

Teamwork & Collaboration

Closing Details : Closing Date

Internal applications will be accepted until November 04th, 2025, 04 : 00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

Phoenix Society prioritizes those candidates who self-identify as Indigenous, LGBTQIA2S+, a member of a visible minority and / or a person with a disability.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.