Retail Customer Service SupervisorPetSmart • Georgetown, ON, CA
Retail Customer Service Supervisor
PetSmart • Georgetown, ON, CA
10 days ago
Job type
- Full-time
Job descriptionFacilitates associate experience and supports associate development through training, onboarding, mentoring, and coaching. Validates completion of assigned operational messages and engagement video compliance. Supports various Services businesses when the Experience Leader is unavailable. Delegates and validates completion of daily tasks. Leads and directs associates when acting as the Leader on Duty. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Responsible for pet parent experience and outcomes over phone, in person, or online, and responds to concerns. Promotes and coordinates store events and marketing for adoptions, vet partnerships, and shot clinics. Responsible for live pet sales and adoptions. Supports monthly live cycle counts, addresses discrepancies. Recommends, informs, and sells merchandise and services and promotes pet parent-facing initiatives. Prepares online orders for pick-up in store. Backs up to operate POS systems and handle cash transactions. Maintains store standards and ensures compliance with policies and procedures. Ensures a safe environment for associates, pets, and pet parents. Reports and takes action when a sick or injured pet is identified. Maintains cleanliness standards on sales floor, pet training area, adoption center, breakroom, and restroom. Assists and works with other departments as required. Follows all company policies and procedures. 2+ years of retail experience in a customer-focused environment. Leadership experience preferred. Full-time availability required, flexibility to work evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. No direct reports, but expected to guide and support associate development. Provides feedback on associate performance to the direct supervisor. Acts as the Leader when other Leaders are not in the store. Requires standing, walking, climbing ladders, using hands to handle, feel, hold, write; frequent reaching, stooping, kneeling, crouching. May need to lift or move up to 50 pounds; occasionally lift more than 100 pounds. Exposed to moving mechanical parts, wet environment, pet hair; moderate noise; exposure to live animals and handling. Reasonable accommodations may be made for disabilities.
Retail Customer Service Supervisor (Key Holder)
PetSmart is seeking a Retail Customer Service Supervisor to provide exceptional pet parent service while upholding the company's vision, mission, values, and strategy.
Benefits That Benefit You
- Paid Weekly
- Health & Wellness Benefits
- Group Registered Retirement Plan (RRSP) with company match
- Paid Time off for full-time associates
- Associate discounts
- Tuition Assistance
- Career pathing
- Development opportunities
Job Summary
PetSmart’s Experience Lead provides exceptional service to pet parents, drives pet parent experience strategies, and has shared responsibility for safety, cleanliness, merchandising, and associate engagement.
Essential Responsibilities
People Leadership
Brand Integrity and Overall Store Experience
Qualifications
Supervisory Responsibilities
Essential Physical Demands and Work Environment
Do What You Love
Help customers choose a pet, celebrate a pet's birthday, or see the smile on a pet parent’s face : create moments that matter.
Equal Opportunity Statement
PetSmart is an Equal Opportunity Employer . PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This position is paid on a per hour basis, in no instance will PetSmart pay less than the local minimum wage. The exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / ca / .
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Retail Supervisor • Georgetown, ON, CA
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