Intermediate / Senior Accident Benefits Advisor

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do :

Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise .

Acquire investigative reports, independent medical examination where appropriate, statements from insured's / witnesses and other specialists as required

Educate customers and providers of any new auto reform changes (if applicable)

Ensure all aspects of the claim process are handled optimally and within company guidelines

Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

Ensure service levels and quality standards are met by approved specialists

Educate our insureds about Premiere Healthcare network

Attend and actively participate in training and file clinic sessions

What you’ll bring :

College Diploma / Associate Degree or similar experience

2+ years of Accident Benefits insurance claims handling experience (required)

Familiarity with other Auto legislation is required (Statutory Accident Benefits, Section B, etc)

Bilingualism is an Asset

Large Loss experience is preferred

Post-secondary Education (College Diploma or Bachelor Degree) in related field.

CIP or working towards CIP is required for licensing

Excellent customer services skills

Excellent communication skills

Ability to learn and adapt to a fast paced environment

Good organization skills

Ability to adapt and work within various computer programs, databases and software

What you’ll get

Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

Exceptional Career Development opportunities.

We’ll support your professional development education

Hybrid working model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.