Billing Clerk - Aylmer, Ontario

Highlights of the job

Position : Billing Clerk [Full-Time, Permanent] based in Aylmer, Ontario , Canada. This opportunity is open to both internal and external candidates. Current EPCOR employees : please apply using your "@epcor.com" email address.

As a Billing Clerk, you will play a vital role in ensuring timely, accurate, and customer-focused billing for EPCOR Natural Gas Limited Partnership (ENGLP). You will be responsible for preparing, printing, and distributing customer usage bills, applying payments, and completing each monthly billing cycle with precision and regulatory compliance. This role supports customers and operational teams, collaborating with meter reading, customer service, collections, and regulatory colleagues to ensure seamless billing operations and a positive customer experience. The Billing Clerk reports to the Specialist, Regulatory Compliance , and operates within established guidelines and standards.

What you’d be responsible for

Reporting to the Specialist, Regulatory Compliance , and working collaboratively with peers across Southern Bruce & Aylmer branches, your responsibilities include (but are not limited to) :

• Billing & Data Management
• Preparing handheld devices for meter readers and uploading meter data for billing.
• Importing meter reads and validating data to ensure accuracy.
• Calculating customer charges, generating bills, and preparing billing packages for mailing.
• Preparing daily bank deposits for cash and cheque payments.
• Processing various customer payment methods and applying them accurately.
• Customer Support
• Responding to customer billing inquiries via phone and email with professionalism and empathy.
• Processing refunds, penalties, NSF payments, and account adjustments as required.
• Reporting & Compliance
• Preparing monthly reports including charge registers, consumption history, Ontario Energy Board (OEB) submissions, and month-end reports.
• Supporting regulatory requirements and maintaining accurate billing records.
• Operational Support
• Purchasing postage and billing stationery.
• Operating the bill sorter machine, postage meter, and meter reading handheld devices / software.
• Providing backup support to other departments to meet shared objectives.
• Demonstrating a high-performance, safe, accountable, and customer-focused working style consistent with EPCOR values.

What’s required to be successful

Education & Experience :

Other important facts about this job

Jurisdiction : Out of Scope Hourly (OSH)

Class : 3967

Wage : Starting at $32.13 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the wage grid).

Hours of Work : 80 hours bi-weekly

Vacancy : This posting is for an existing position at EPCOR, created to backfill a retiring employee. The position is not being held for future hires.

Use of AI : Our recruitment process may use technology-assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.

Application deadline : Due to business operational needs, this position may close any time after February 17, 2026. We will be reviewing applications, conducting pre-screening and booking interviews throughout the duration of the posting. We wish to thank all that have applied for your interest; however, only those candidates proceeding will be contacted (via email and / or phone).

EPCOR Employees : please ensure that you are using your "@epcor.com" email address.

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