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Operator, Centralized Contact Centre
Operator, Centralized Contact CentreFraser Health Authority • Chilliwack, BC, CA
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Operator, Centralized Contact Centre

Operator, Centralized Contact Centre

Fraser Health Authority • Chilliwack, BC, CA
1 day ago
Job type
  • Full-time
Job description

Salary

CAD $28.39 - $28.39 / hour

Job Summary

We are hiring a Casual Operator, Centralized Contact Centre to join our team in Chilliwack, B.C. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Important to know

Before we can finalize any offer of employment, you must :

  • Confirm you are legally entitled to work in Canada

Take the next step and apply so we can continue the conversation with you.

Detailed Overview

Operates a centralized phone system for receiving and forwarding calls and / or information utilizing contact centre technology, public address and associated communications equipment, in accordance with departmental policies and procedures; monitors various alarms and follows established procedures in emergency situations.

Responsibilities

  • Operates a centralized phone system and a computer terminal to answer and / or transfer internal and external calls to appropriate departments, physicians, and staff; responds to inquiries for information such as patient room numbers and visiting hours.
  • Responds to calls such as complaints, emergency, non-emergency and public inquiries by prioritizing and evaluating incoming calls; inquires for additional information from the caller to determine appropriate communication protocol / procedures.
  • Operates the public address system and other paging systems / or cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel, according to established procedures.
  • Monitors various alarms and follows established procedures in emergency situations; ensures that all calls, requests and / or messages are logged, documented and filed according to authorized procedures.
  • Provides directions to patients and the public regarding the location of various departments and services within the facility; provides after hours on-call support to various departments.
  • Performs other related duties as assigned.
  • Qualifications

    Education and Experience

    Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.

    Skills And Abilities

  • Ability to keyboard 35 wpm
  • Ability to communicate effectively both verbally and in writing
  • Ability to deal with others effectively
  • Physical ability to carry out the duties of the position
  • Ability to organize work
  • Ability to operate related equipment.
  • About Fraser Health

    Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

    People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

    We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

    Together, we are the heart of health care.

    Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

    IMPORTANT : Recruitment scam warning

    Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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    Operator Centralized Contact Centre • Chilliwack, BC, CA

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