Role Responsibilities
The Product branch is looking for a Service Analyst. This position will report to the Director of Service Design.
The responsibilities for this role includes :
Product Delivery Team Support :
- Supporting product teams in the completion of key compliance activities required for product delivery such as privacy, security, and other policies.
- Identifying and mapping service integration needs with other core government systems.
- Coordinating and leveraging relevant product knowledge bases and Service Desk to provide production support for new digital services.
- Identifying and mapping service integration needs across policy changes, potential change management issues.
- Liaising with other teams (e.g., DataOps) to link measurement and analytics to support implementation and integration of new products and services.
- Providing input on project schedule plans, strategies, and resource requirements as required through various reports.
Transitional Management
- Contributing to the development and implementation of change management strategies and procedures to facilitate adoption and utilization of new products and services.
- Coordinating the development and implementation of a communications plan for multiple projects.
- Designing and facilitating change management activities to ready users for the new business processes and tools.
- Designing, developing, and delivering quality user training including both virtual and in-person.
- Developing quality assurance processes to ensure data integrity and compliance with policies and procedures.
Process improvement and coordination
- Participating in project outcome measurement.
- Maintaining awareness of emerging trends and developments and sharing leading practices to other Analysts and Product Team members to maintain consistent delivery approaches and methods (e.
g., lessons learned, common issues that can be leveraged across Product Teams).
- Developing tools and resources to enhance consistency and quality of products and product teams.
- Developing reports and presenting status updates and communications to multiple stakeholder group briefings.
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