Production Support Analyst - Java, API integrations, DEVOPS CI / CD

Job Description

Role : Production Support Analyst

Work Type : 100% Remote

Primary Skill : Java application Production support / DEVOPS CI / CD

Primary Responsibilities (RUN-Focused)

The resource will be accountable for operational stability and support, including :

• Monitoring system health and responding to production alerts and incidents
• Frontline incident triage and resolution using ServiceNow
• Participation in an established on-call rotation during business-critical periods
• Weekly fix, maintenance, and patch testing and validation
• Application and API certificate monitoring, renewal, and validation
• Participation in disaster recovery (DR) testing and exercises
• Coordination with internal teams and vendors to troubleshoot and resolve issues
• Maintaining operational documentation and runbooks

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Secondary Responsibilities (Build & Automation Support)

As operational stability allows, the engineer may also assist with :

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Required Skills and Experience (Must-Have)

Requirements

Experience (Years) : 8-10