Site Trainer

MetCap Living Management Inc. is one of Canada’s largest private third party property managers specializing in multi-residential property management. We are a growth-oriented company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.

We are currently seeking a Site Trainer to join our team. The Trainer is responsible for delivering the MetCap training programs for resident managers, maintenance staff, and other on-site personnel. This role ensures site staff are knowledgeable, compliant, customer-focused, and aligned with company policies, procedures, and performance standards.

Responsibilities

• Design and deliver onboarding and ongoing training programs for resident managers and site staff.
• Train staff on company policies, operational procedures, and best practices.
• Conduct in-person, virtual, and on-site training sessions.
• Develop training materials, manuals, presentations, job aids, and e-learning content.
• Customize training based on property type, staff experience level, and operational needs.
• Operations & Compliance Training: Train staff on local regulations and company compliance standards.
• Provide instruction on leasing processes, tenant relations, rent collection, and delinquency management.
• Train on maintenance coordination, work order systems, and safety procedures.
• Reinforce documentation standards, reporting accuracy, and audit readiness.
• Customer Service & Leadership Development: Train resident managers on leadership, communication, and conflict resolution.
• Coach site staff on resident relations, service excellence, and professionalism.
• Systems & Technology: Train staff on property management software, reporting tools, and internal systems.
• Support adoption of new technologies and operational changes.
• Collaboration & Administration: Work closely with operations, HR, and leadership teams to align training with company goals.
• Maintain training records, attendance logs, and certification tracking.
• Assist with updating standard operating procedures and training documentation.

Qualifications

• Experience in property management is an asset.
• Competent at learning new programs and sharing knowledge.
• Experience training, coaching, or mentoring on-site staff.
• Strong knowledge of property management operations and resident services.
• Excellent presentation, communication, and interpersonal skills.
• Experience with property management software (e.g., Yardi, Property Vista, etc.).
• Ability to travel to properties as needed.

Salary range: $45,000 to $55,000, commensurate with experience.

We thank all those who apply; however, only selected candidates will be contacted for an interview.

MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require disability-related accommodation to participate in the recruitment process, please email us.