Dynamics 365 CRM Solution Architect

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

For this existing vacancy, we are looking for an individual to own the end-to-end solution architecture and senior functional leadership for Dynamics 365 Sales and the Power Platform—ensuring the CRM is scalable, secure, well-governed, and delivers business value through high-quality enhancements and integrations.

Role Scope:

• Own the architecture and technical governance of the Dynamics 365 Sales CRM platform and Power Platform solutions.
• Lead functional solution delivery and configuration for CRM enhancements, ensuring business outcomes are met.
• Ensure integrations, data integrity, security, and Application Lifecycle Management (ALM) practices meet enterprise standards.
• Provide technical leadership across developers, analysts, and stakeholders through design reviews, mentoring, and test/release support.

Key Responsibilities:

1) CRM Platform & Solution Architecture

• Designs end-to-end solutions using Dynamics 365 Sales, Dataverse, Power Platform
• Owns the data/entity model (standard + custom) and overall solution design
• Defines/approves technical solutions for:Plugins, JavaScript, workflows/business rulesPower Automate and integration logicSecurity model and environment strategy
• Leads architectural reviews for performance, reliability, and platform health
• Guides roadmap decisions: features, licensing impacts, Microsoft roadmap alignment

2) Integration Architecture & Data Integrity

• Works with Product teams that oversee: Real-time and batch integrations across multiple systemsCross-system data consistency: validation, synchronization, issue resolutionIntegration monitoring and operational patterns (alerts, retries, error handling)

3) CRM Application Lifecycle Management & Governance

• Owns CRM solution governance: standards, review gates, documentation, technical debt posture
• Defines CRM ALM: solution layering, branching/release approach, environment strategy (dev/test/prod)
• Ensures deployment quality and release readiness in partnership with delivery leads

4) Lead Functional Consulting & Solution Delivery

• Acts as lead functional consultant for CRM projects/enhancements
• Leads configuration of D365 components (entities, forms, views, dashboards, BPFs)
• Partners with developers to translate requirements into viable designs
• Supports UAT planning, defect triage, and release validation

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Required Qualifications:

Core platform

• Dynamics 365 Sales (model-driven apps), Dataverse, solution management
• Power Platform (Power Automate; Power Apps knowledge is a plus)
• Security model (role-based security, teams, business units)

Technical architecture

• Plugins (C#), JavaScript form scripting, custom APIs (nice-to-have)
• Integration patterns (APIs, event-driven and batch), error handling/monitoring
• Performance considerations and platform limits

Education & Delivery leadership

• University Degree/Diploma in Computer Science, Information Technology, or a related discipline.
• 5+ years of experience in a similar role.
• Requirements-to-design translation, stakeholder management
• UAT leadership, defect triage, release readiness

Preferred Certifications

• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Dynamics 365 Sales Functional Consultant
• Microsoft Certified: Power Platform Developer (asset)
• Azure Fundamentals (asset)