Technology Analyst I (Clinical Products & Technology)

Description

Location : On-site - TELUS Health Care Centre - 333 Bay St. Toronto ON

Schedule : Monday to Friday 07 : 30 - 16 : 00 ET

Our team and what well accomplish together

Within TELUS Health Care Centers (THCC) business unit the Products and Technology IT team leads the strategic and financial planning program framework and governance for health clinics across Canada. The THCC IT team leads the strategic governance and management of healthcare technologies to deliver targeted outcomes and maximize value for our stakeholders and team members.

As a Technology Analyst team member you will be part of an energetic and dedicated team that manages the day-to-day IT operations for our TELUS Health Clinics nationally. This means providing our clinics with IT support for various technical requests in-person deskside support for hardware issues proactively addressing technical issues with various clinic equipment and managing a ticket queue to document and process incoming requests.

You are a dynamic hardworking and driven team member who thrives in a high-paced environment while being dedicated to providing excellent customer service.

What youll do

• Identify respond to and resolve both client problems and requests ensuring a high level of system availability and client satisfaction
• Achieve a high percentage of incident resolution without escalation and maintain a Client Satisfaction rating of >

98%

Qualifications

What you bring

Great to haves

#LI-Onsite

Required Experience :

IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1