Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management
On behalf of our IT client, Procom is searching for a Bilingual Senior IT Technician - management for a permanent role. This position is an onsite position located at our client’s Cornwall, Ontario office.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Job Description:
Join our expanding tech company as a Bilingual Senior IT Technician, where you will blend hands-on technical expertise with management responsibilities. This role involves tackling complex problem-solving, managing software migration projects, and mentoring junior team members to maintain high technical standards.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Responsibilities:
• Provide advanced technical support via phone, email, and ticketing systems (Service Desk Plus)
• Manage software migration projects from planning through implementation
• Configure and deploy employee systems using ManageEngine Endpoint Central, MDM, and "Client" Directory
• Collaborate with IT teams on escalated issues and strategic initiatives
• Maintain comprehensive documentation and knowledge base
• Perform physical equipment setup and workspace configuration (lift up to 30 lbs)

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Mandatory Skills:
• Bilingual - Advanced Level (English & French)
• Former member of the Canadian Armed Forces
• Proven experience in senior IT support roles with management responsibilities
• Strong project management capabilities and analytical problem-solving approach
• Excellent communication skills for technical and non-technical audiences
• Advanced proficiency in Mac OS, Windows OS, and Apple iOS
• Network protocols expertise (DHCP, DNS, TCP/IP)
• Machine hardening and security best practices (Antivirus, BitLocker, FileVault)

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management – Nice-to-Have Skills:
• Experience with CCTV IP camera systems management
• Knowledge of physical access control systems and processes
• WiFi configuration across devices and platforms
• Data management with spreadsheets and enterprise systems
• Experience in configuration of routers and network switches

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management – Assignment Length:
This is a permanent position.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Start Date:
ASAP.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Assignment Location:
Cornwall, Ontario, onsite.