Resident Manager, Property Management (Victoria, BC)
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Overview
Anthem Properties Group Ltd. is seeking a Resident Manager for properties in Victoria, BC. This role may be live-in or live-out depending on the assignment and includes responsibilities for resident relations, property operations, maintenance coordination, and ensuring compliance with applicable regulations.
Responsibilities
- Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors
- Lead the full life cycle of the resident onboarding and move-in process
- Conduct property tours to prospective residents
- Provide welcome or move-out packages to residents
- Assist tenants with onboarding of the building tenant portal
- Perform scheduled inspections of buildings, exteriors, units and amenities to ensure high maintenance standards
- Complete move-in and move-out inspections as required
- Oversee elevator bookings and maintain security during moves
- Follow up and collect monthly rents and maintain tenant records
- Manage parking and storage rentals
- Supervise use of amenity areas
- Coordinate and respond to tenant repairs
- Answer the building phone line and resolve tenant concerns
- Maintain building contact lists for tenants and contractors; assist in maintaining maintenance files
- Complete minor repairs (painting, basic plumbing and carpentry, minor electrical) and assist with janitorial duties
- Perform daily interior and exterior cleaning
- Program security fobs and ensure properties are safe and secure
- Keep the Dominion Rocket Property Management Office neat and tidy
- Assist in arranging resident events with the Property Manager
- Ensure preventative maintenance is completed in coordination with the Property Manager and supervise on-site contractors / trades
- Ensure building rules and regulations are followed
- Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S
- Be on call for property emergencies
- Attend staff meetings and provide ongoing reports
Qualifications
Minimum of 3 years residential rental experienceStrong understanding of BC Residential Tenancy Act and its applicationExcellent communication skills, both oral and writtenExcellent organizational and problem-solving skillsWillingness to learn and the ability to work without direction – a self-starterProficiency in Microsoft Office applications (Outlook, Word, Excel) and experience with Yardi is an assetEmployment Details
Employment type : Full-timeSeniority level : Entry levelLocation : Victoria, BC with some travel to other sites, Oak Bay and NanaimoLive-in option : Salary range $53,000–$57,000 plus $1,000 / month rental creditLive-out option : Salary range $65,000–$69,000Benefits and Company Info
Great, diverse, authentic people and unlimited career growth opportunitiesMentorship from experienced professionalsCorporate Giving Strategy supporting community developmentAnnual salary reviews and performance bonuses100% employer-paid Benefit Plan with Healthcare Spending Account and Employee Assistance ProgramEducational Assistance ProgramDress for your day policy and moreThis position will be based in Victoria, with some travel to other sites as noted.
Anthem is a real estate development, investment and management company. We are Growing Places.
Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.
© Anthem Properties Group Ltd.
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