Program Manager

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear : to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistics

Overview of the role

We are looking for a Program Manager to lead a portfolio of digital, technological, and operational transformation initiatives. Reporting to the Program Portfolio Manager , you will be responsible for orchestrating high-visibility programs, ensuring strategic alignment between teams and sponsors, and creating the conditions required to accelerate execution.

You will act as a change agent, capable of challenging assumptions, framing complex issues, influencing decision-makers—including C-suite leaders—and keeping initiatives moving forward despite ambiguity and pressure. Your leadership will help shape and transform our operating model in the years ahead.

The ideal candidate understands sortation and last-mile operations, learns quickly, takes calculated risks, and thrives in an environment where change is constant.

Key Responsibilities

Program Leadership & Governance

Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies.

Establish and maintain strong governance structures, including cadences, steering routines, committees, and decision-making mechanisms.

Constructively challenge sponsors and owners to ensure prioritization, alignment, and consistency in decision-making.

Stakeholder Alignment & Executive Communication

Collaborate closely with internal teams (IT, Operations, Finance, HR) and external vendors or partners.

Drive clear, concise, and results-oriented communication across all stakeholders, including senior leadership.

Anticipate organizational challenges and proactively adjust plans to protect program objectives.

Execution & Delivery Acceleration

Remove roadblocks quickly, clarify expectations, and maintain momentum when teams slow down.

Translate strategy into concrete, measurable execution plans.

Monitor performance using KPIs, dashboards, risks, and mitigation plans.

Risk Management & Problem Solving

Identify structural risks early and propose pragmatic, actionable solutions.

Facilitate trade-offs and support fast, aligned decision-making.

Bring structure to ambiguity and turn ideas into executable steps.

Change Management & Adoption

Partner with change management teams to ensure successful adoption through communications, training, readiness planning, and phased deployments.

Prepare clear and impactful executive-level communications and materials.

Financial Tracking & Performance

Manage program budgets, track expenditures, and support investment justification.

Prepare weekly executive program updates.

Qualifications

Bachelor’s degree in management, technology, engineering, or a related field.

7–8 years of experience in program management or complex project delivery, ideally in digital, operational, or technological transformation.

Experience in logistics, transportation, or fast-paced operational environments is a strong asset.

Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Microsoft Office Suite, Confluence, Microsoft Teams).

Personal Attributes

Ability to challenge sponsors and owners with diplomacy and managerial courage.

Comfortable presenting to, influencing, and negotiating with C-suite executives.

Strong results orientation with the ability to simplify complexity and drive execution.

Excellent risk management skills, political acumen, and sound judgment.

Rigorous, organized, autonomous, and able to manage multiple initiatives simultaneously.

Intellectual agility, growth mindset, and appetite for continuous change and innovation.

Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Jira.

Fluency in French and English.

Why Join Us?

At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits :

On-site gym with a personal trainer

Employer-provided lunch of your choice

Comprehensive group insurance

Group RRSP plan

Wellness days

Partial reimbursement for public transportation

Employee Assistance Program

…and much more.

Diversity & Inclusion

At Intelcom | Dragonfly , we move forward guided by strong values : collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.