Job Description
Description : · High School or equivalent 3 years experience in customer service / dispatching. · Proficient with computers, Windows applications (Oracle experience a plus).
- The qualified candidate will be an integral part in the continued success and growth of the Service Department.· This position requires a high energy level with a focus toward customers and a strong desire to succeed.
- Good organizational skills, attention to detail and excellent communication skills are required. · Scheduling general service calls, preparing and invoicing service calls.
- Perform a variety of customer service / dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspectionsDuties : · Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls. · Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities. · Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. · Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
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