IT Assistance Analyst

As an IT assistance analyst for ATMs, you help the caisse network analyze and interpret data to assess the quality of service delivery. You help diagnose problems and suggest improvements to prevent issues in the future. You interact with stakeholders working in other fields. More specifically, you'll be required to :

Analyze and interpret data to inform decision-making and control points

Analyze risks, write statistical reports and make recommendations. Provide advice on how to implement recommendations

evelop and write tools, methods and processes

Identify and communicate opportunities for improvement

Be proficient in end-to-end processes to interact with stakeholders with planned activities

Help identify metrics for investigations

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

Bachelor's degree in a related field

A minimum of two years of experience in IT support

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Intermediate proficiency in Microsoft Office

Beginner-level knowledge of ticketing systems

Beginner-level knowledge of Power

Business insight, Complexity

L-Hybrid

Trade Union

Non-unionized