Operations Officer - Mississauga 51825

Do you have data entry and customer service experience? Are you looking to gain experience within a top 5 bank? Do you have excellent quantitative and analytical skills?

Do you have excellent organizational and time management skills? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for an Operations Officer for an 8 month contract in Mississauga. This is hybrid role.

There is a possibility of contract extension and conversion to permanent role.

Pay rate : $22.41 / Hour

Working Hours : Monday-Friday, 9am - 5pm. (Part time hours 18.75hours / week). Must be able to flex up to full time hours if the business needs.

First 4 months will be onsite for training then moving to hybrid

Advantages

• Opportunity to work for company
• Experience with a Major Bank
• Hybrid model
• Start ASAP
• Potential to be hired on
• Long term project
• Free parking

Responsibilities

As an Operations Officer, your duties will include but not limited to :

• Handling team for various tasks. Tasks that will support maintenance of a mortgage discharge.
• Triaging solicitor request for mortgage statement
• Entering data into the mortgage tool
• Maintaining security library
• Collecting interest owed payments
• Providing a broad range of operational support
• Performing general to specialized transactions and / or other processing activities for own functional area within Operations & Technology.
• Reporting to a Team Manager within the Team Structure
• Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process
• Creating and / or recognizing exceptional customer service through established programs
• Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
• Completing assigned tasks accurately & within established standards
• Identifying areas of risk and escalate as necessary
• Being knowledgeable and comply with Bank Codes of Conduct
• Identifying, suggesting and actively participate in process improvements
• Understanding and applying bank / service centre operating policies and procedures
• Demonstrating flexibility by adapting to change within business area and unit
• Adopting new process and technology improvements
• Ensuring necessary due diligence is taken to support the accuracy of all transactions

Qualifications

• Data Entry 2 years
• Customer Service experience
• Banking / FI / Bookkeeping experience
• Outlook
• Being able to troubleshoot / navigate through any computer problems
• Attention to detail is crucial.
• Accuracy
• Strong communication skills
• Meet SLA’s
• Reliable
• Team player
• Post-Secondary Diploma / Degree
• Ability to adhere to strict deadlines and handle high volumes of work
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team
• Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• 0 -2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards),

Nice to have :

• Real estate background
• Legal background aw students
• Knowledge of Global and WSS platforms would be an asset.

Summary

Interested in the Operations Officer role in Mississauga? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.