Inside Sales/Customer Service Associate | Intralec Electrical Products Ltd
Intralec is a Manufacturers Sales Rep representing quality Suppliers in the Electrical Industry
We are proud to have serviced the Ontario market since 1977
Inside Sales / Customer Service Associate
Main Responsibilities
Handle incoming / outgoing customer calls / emails (ticket system)
Process orders, inquiries and quotations
Promptly solve customer problems
Expedite orders and back orders
Handle returns due to product issues / warranty / order errors
Assist and support the outside sales team
Back-up fellow team members as required
Attend product trainings and sales meetings when requested (some USA travel may be required)
Perform other duties as requested by management
Qualifications
High School Degree or equivalent
3+ year Customer Service experience, preferably in the Electrical Industry
Excellent communication skills in English are essential
Ability to work independently and as part of a team
Provide a high level of customer service in a professional and courteous manner
Knowledge of Google Workspace and basic computer skills (will train on suppliers portals)
Ability to multitask
Attention to detail
Positive attitude and enthusiastic
Intralec Offers
Competitive Salary
Annual bonus based on company profit
Extensive Health & Dental package for you and dependents
Training and development
Promote from within culture
Schedule
Monday - Friday
8 am - 4 pm or 8 : 30 am - 4 : 30 pm
Work Location
In Person at office located in Mississauga
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