Coordinator

A career as a Coordinator within the IT and Operations team at National Bank represents a central role in the operational dynamics of the company.

You will be responsible for effectively coordinating activities and projects, directly contributing to process optimization and organizational objectives achievement.

Your job

• Proactively coordinating schedules and email communications, ensuring rigorous follow-up for the leaders of the sectors you will work with.
• Organizing internal and external meetings, ensuring comprehensive logistical support from planning to managing administrative details.
• Coordinating various administrative aspects of the sector, including access management, internship program, HR aspects, invoice management, and IT needs management.
• Interacting confidentially with external partners, different Bank services, and internal team members for various matters, ensuring effective coordination of requests and information.
• Drafting, translating, or revising certain communications for internal or external audiences, in French and English, thus contributing to the effective dissemination of information within the organization.
• Providing essential administrative support to your teams, working closely with them to improve the administrative functioning of the service and develop internal procedures and processes aimed at optimizing operational efficiency.
• Assisting the management team in preparing presentations on various subjects and being involved in various special projects, thus contributing to the strategic advancement of the organization.

Your team

Within the IT and Operations sector, you will report to the Vice President of Business Operations. In your role, you will provide support to a member of the Customer Experience Centre team (Vice President, Transformation), who is part of the Personal Individuals sector.

Teams play a central role in the customer experience. The Commercial Operations sector stands out for its thoroughness and the quality of its execution when granting or supporting products for the Bank's business clients.

At the Customer Experience Centre level, the team you will support oversees the transformation of customer contact centres for the Bank.

We favour a variety of forms of continuous learning to enrich your development, including learning in action, training content made available to you, and working in collaboration with colleagues of diverse expertise and profiles.

Prerequisite

• Completed vocational or college diploma or academic equivalent, and five years of relevant experience
• Experience as a Coordinator - an asset.
• Analytical mind and strong desire to learn
• Excellent knowledge of Microsoft Office Suite
• Experience working with a large group of employees.
• Ability to deal with urgent situations and manage multiple situations at the same time
• Strong written and oral communication skills as well as interpersonal skills.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas.

Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!