Director of Regional Operations (Leduc, AB; hybrid)Central Alberta Regional Victim Serving Society • Leduc, AB, Canada
Director of Regional Operations (Leduc, AB; hybrid)
Central Alberta Regional Victim Serving Society • Leduc, AB, Canada
3 days ago
Job type
- Full-time
Job descriptionResponsible for overseeing monitoring data collection for front-line services. Evaluate program data and prepare quarterly and annual program reports for the CEO; ensure reports are completed and submitted in advance of required deadlines. Oversee evaluation of programs and services through feedback from key stakeholders (e.g., victims, RCMP, municipalities, community-based victim serving agencies etc.) Provide oversight to programs and structures for front-line services, including compliance with legislation, regulations, policies etc.; effective management of victim records including alignment with privacy legislation; complaints and issues management, and scheduling and deployment of front-line team members. Coordinate and support the delivery of victim services between the sub-regions; ensure continuity and quality of care and victim- centric services throughout the service delivery region. Ensure all systems, processes and procedures are operating effectively and efficiently, including computer technology, telephony, resource database, materials as well as equipment used for remote service delivery. Act as the subject matter expert and lead on Case Management System. Provide oversight to the training, performance management, competency maintenance programs for Court and Support Navigators and Volunteer Advocates are demonstrating appropriate levels of client services and documentation (i.e. : in case management system). Ensuring Assistant Directors and front-line team members understand relevant provincial and federal legislation relating to the court process and the rights of individuals involved in a criminal court case. Maintain an awareness of external agency and institutional policies, procedures, and protocols that impact victims of crime, particularly in relation to their involvement in the court system. Oversee the development and implementation policies, guidelines, and procedures for the provision of court support services (i.e., orientation and accompaniment) by the CARVSS. Guide and support development of positive working relationships with courthouses and Crown prosecution services. Facilitate accurate and timely data collection, data entry and completion of any program assessments. Oversee the development and maintenance of policies and systems to ensure effective coordination and supervision of Volunteer Advocates. Oversee the identification of meaningful volunteer involvement in front-line operations. Compile, collect, and monitor data for Volunteer Advocate services including tracking and reporting on volunteer hours and contributions. Oversee the development and implementation of volunteer orientation and onboarding activities (in cooperation with Human Resources Business Partner and Court and Support Navigators). Develop a strong volunteer culture to support the effective delivery of victim services for the region. Collaborate with local community based, volunteer-led associations, related groups, and key stakeholders to support best practice models for volunteer services and community engagement. Foster a spirit of community engagement by actively participating in community outreach activities and volunteer networking events. Review and assess front-line staffing requirements for organizational management and program delivery. Provide guidance and support to the recruitment, retention, and training of Court and Support Navigators, and Volunteer Advocates (in cooperation with the Assistant Directors and Human Resources Business Partner). Support recruitment and orientation of student placements and ensure compliance with college / universities requirements. Provide excellent leadership to Assistant Directors and their teams through development and coaching, performance evaluation and feedback, health and wellness, safety, issues resolution and succession planning. Support staff participation in special programs / events, including peer training and wellness / engagement initiatives. Maintain and awareness of daily scheduling and deployment of front-line staff and volunteers, for management of risks. Optimize staffing resource utilization within the organization, re-organizing staff where appropriate to ensure safe and efficient workflow. Ensure the proper staffing ratios and minimum staffing levels are maintained. Lead the development and implementation of staff and volunteer recognition programs. Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations. Assist in the continuous development and review of the health and safety manual, safe work practices and job procedures. Respond to health and safety legislative requirements, including participate in investigations of near misses, incidents and raised safety concerns; ensure all necessary communication and paperwork is complete; recommend appropriate corrective actions; and monitor the follow-up of preventive action commitments by management. Oversee the fulfillment of RCMP partnership agreement requirements pertaining to service levels, office hours, etc. Along with the CEO, develop and maintain strong community collaborations, connections and partnerships with stakeholders, victim serving organizations, justice system partners, and community representatives to provide and enhance victim services based on community needs and to ensure meaningful, victim-centric service delivery. Identify and respond to gaps and / or duplication of services in collaboration with relevant partners. Maintain an awareness of the organization's impact on the external environment. Oversight of the VAP pre-paid card coordination, deployment, audit, and assessment. Maintain functional knowledge of provincial legislation and processes. Keep current on victim services best practices, and with advances in business practices, technology, and technical information Education : Minimum of 4 years of post-secondary education in Human Services, Social Services, Business Management, Leadership, or a related field from a recognized post-secondary institution (degree preferred) AND minimum of 5 years of experience in human services, social services, non-profit or a related field (inclusive of supervisory experience) AND Minimum of 3 years leadership / supervisory experience , preferably with a large and diverse remote team. Enhanced criminal record check for vulnerable sector is required RCMP security clearance (reliability check) may be required. Valid class 5 driver's license (or provincial equivalent). Online Victim Services Training will be provided upon commencement. Demonstrated experience in initiating and leading a team through change, including coaching, motivating and supporting team members. Familiarity with legislation, government operations, systems, and structures as they apply to the provision of victim services in Canada. Experience in client support, program development and implementation. Knowledge of performance measures, data collection and program evaluation. Experience in developing operational plans and policies. Strong organizational skills that align with time management skills and the ability to efficiently set and meet priorities. Ability to determine resources required for the delegated programs and services, and to monitor financial and human resources. Highly developed written and verbal communication skills with the ability to be confident, clear, respectful, and sensitive. Strong leadership and supervisory skills, able to lead a team with a collaborative approach to supporting victims. Excellent decision-making, problem-solving and conflict / crisis management skills. Strong interpersonal skills, with the ability to build positive and collaborative working relationships with stakeholders, individuals, and teams. Demonstrated ability to achieve results in the context of a respectful, inclusive, and service-minded style. Computer literacy : effective working skills of MS Word, Excel, PowerPoint, SharePoint and Outlook required
Role
Reporting to the Chief Executive Officer (CEO), the Director of Regional Operations (DRO) is responsible for the oversight and administration of programs pertaining to front-line service delivery and support for victims of crime and trauma. This position provides direct supervision, guidance, leadership, and oversight for the Assistant Directors.
Responsibilities
Integral part of the Centralized Professional Support Staff (CPSS) team :
- Administrative duties as a core member of the leadership team.
- Consult and provide support to all members of the CPSS on full range of business activities within the assigned portfolio.
- Keep the CEO informed of all issues, concerns, and risks that may negatively impact the operations and delivery of services to victims of crime.
- Collaborate and coordinate with other Regional DROs regarding operational policies, standard operating procedures, and business practices, etc.
- Fulfill requirements of the Program and Funding Agreement, including performance indicators and reporting requirements.
Administration and Program Management
Program Management
Build and maintain Justice Navigation program (in cooperation with Assistant Directors) to ensure the coordination of assistance to victims involved in court processes including :
Build and maintain Volunteer Advocate Program (in cooperation with the Assistant Directors, Court and Support Navigators and Human Resources Business Partner).
Human Resources
Occupational Health and Safety
Partnership Development
Finance
Other :
Qualifications
Assets
HOW TO APPLY :
Application deadline : 11 : 59 p.m. MST, Sunday, February 22, 2026
Please send your resume and cover letter through or to : careers@carvss.ca
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential and encourage all qualified persons to apply.
Applicants will be assessed according to the qualifications outlined in the position posting to ensure a fulsome and diverse team that is representative of the Albertans we serve and support.
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Director of Regional Operations Leduc AB hybrid • Leduc, AB, Canada
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